Area Community Manager

Description

• Develop and maintain property management systems, including policies and procedures.
• Oversee risk management; ensure monthly property walkthrough inspections are completed and findings are documented.
• Support organizational planning and optimize use of management software.
• Responsible for taking care of all escalated resident complaints and responding to emergencies.
• Negotiate vendor contracts and other contracts in accordance with established criteria to protect the company’s interest.
• Stay current on industry standards, legislation, and best practices.
• Facilitate ongoing team development through coaching, hands-on training, and specialized seminars. Oversee compliance with Grace Hill and High’s brainer training.
• Collaborate with community managers to create and manage site-specific business and marketing plans.
• Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary.
• Responsible for overseeing responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process. Ensure appropriate corporate associates/partners remain informed.
• Conduct weekly calls on revenue management, monthly reviews, including financial reviews, open work orders, aged delinquency, site inspections, resident file review and lender requirements.
• Prepare departmental reports and represent the team on relevant committees and boards.
• Promote cross-departmental collaboration and team engagement.
• Oversee property maintenance and ensure safety compliance, including audits and training.
• Work collaboratively with property management team and accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports in accordance with HREG strategic plan
• Lead recruitment, selection, and evaluation of property management staff.
• Supervise, mentor, and develop property managers to uphold company standards in operations, maintenance, and leasing.
• Ensure coordination of property operations, including building maintenance, rehabilitation work, general repairs and capital projects.
• Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts.
• Responsible for ensuring all property managers understand, monitor and are approving and properly coding all of the expenses for each property.
• Review vacancy reports; monitor resident files, supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, owner compliance and other activities to ensure desired occupancy levels and return on investment. Report regularly to VP of property management & SVP Residential.
• Review, interpret, and apply applicable laws and regulations, and company policies and procedures. Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation.
• Set and monitor property performance goals aligned with industry benchmarks.
• Ensure lease agreements are up to date, and provisions are enforced with each resident.

Requirements

• Experience and/or strong knowledge of operations, property financial statements, budgeting and forecasting and revenue management.
• Minimum of 5 years of experience working on site in a community manager role.
• IREM certification
• Experience in developing a training curriculum
• NAA certification
• Minimum 5 years of experience in a training and/or development role, expertise in a fast-paced work environment preferably in the property management industry
• Prior portfolio experience a plus
• Bachelor’s degree from a four-year college or university or equivalent experience preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance