Develop and maintain property management systems, including policies and procedures.
Oversee risk management; ensure monthly property walkthrough inspections are completed and findings are documented.
Support organizational planning and optimize use of management software.
Responsible for taking care of all escalated resident complaints and responding to emergencies.
Negotiate vendor contracts and other contracts in accordance with established criteria to protect the company’s interest.
Stay current on industry standards, legislation, and best practices.
Facilitate ongoing team development through coaching, hands-on training, and specialized seminars. Oversee compliance with Grace Hill and High’s brainer training.
Collaborate with community managers to create and manage site-specific business and marketing plans.
Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary.
Responsible for overseeing responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process. Ensure appropriate corporate associates/partners remain informed.
Conduct weekly calls on revenue management, monthly reviews, including financial reviews, open work orders, aged delinquency, site inspections, resident file review and lender requirements.
Prepare departmental reports and represent the team on relevant committees and boards.
Promote cross-departmental collaboration and team engagement.
Oversee property maintenance and ensure safety compliance, including audits and training.
Work collaboratively with property management team and accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports in accordance with HREG strategic plan
Lead recruitment, selection, and evaluation of property management staff.
Supervise, mentor, and develop property managers to uphold company standards in operations, maintenance, and leasing.
Ensure coordination of property operations, including building maintenance, rehabilitation work, general repairs and capital projects.
Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts.
Responsible for ensuring all property managers understand, monitor and are approving and properly coding all of the expenses for each property.
Review vacancy reports; monitor resident files, supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, owner compliance and other activities to ensure desired occupancy levels and return on investment. Report regularly to VP of property management & SVP Residential.
Review, interpret, and apply applicable laws and regulations, and company policies and procedures. Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation.
Set and monitor property performance goals aligned with industry benchmarks.
Ensure lease agreements are up to date, and provisions are enforced with each resident.
Requirements
irem
naa
bachelor's
5+ years
training
finance
Experience and/or strong knowledge of operations, property financial statements, budgeting and forecasting and revenue management.
Minimum of 5 years of experience working on site in a community manager role.
IREM certification
Experience in developing a training curriculum
NAA certification
Minimum 5 years of experience in a training and/or development role, expertise in a fast-paced work environment preferably in the property management industry
Prior portfolio experience a plus
Bachelor’s degree from a four-year college or university or equivalent experience preferred
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
85+ Years Strong
Company Tenure
The company has been operational since its founding in 1931, demonstrating long-term stability and expertise.
Combining engineering, logistics, and design-build expertise, they take projects from blueprint to build-out with seamless coordination.
They serve diverse sectors—industrial plants, commercial complexes, residential developments, and vital infrastructure works.
Their typical projects range from large-scale manufacturing facilities to mixed-use commercial campuses and transit hubs.
Financially robust, they sustain steady revenue through integrated services that reduce client risk and improve efficiency.
Known for tackling complex challenges, they’ve successfully delivered projects in demanding environments worldwide.
An unusual highlight: their vertically integrated model includes in-house logistics, boosting control over project delivery.
Culture + Values
Integrity - We operate with honesty and strong moral principles.
Teamwork - We value collaboration and work together to achieve our common goals.
Customer Focus - We strive to deliver exceptional service and exceed expectations.
Excellence - We pursue continuous improvement and strive for the highest standards.
Innovation - We foster creativity and embrace change to meet evolving customer needs.
Stewardship - We take responsibility for our actions and the impact they have on our business, community, and environment.
Environment + Sustainability
By 2050
Net Zero Commitment
Achieving net zero greenhouse gas emissions across operations.
Ongoing projects include improving energy efficiency in facilities and operations.
Implemented comprehensive recycling programs to reduce waste and minimize landfill contributions.
New construction projects focus on using sustainable materials and meeting energy efficiency standards.
Active efforts to reduce water usage across business operations.
Inclusion & Diversity
40%
Gender Representation
Percentage of leadership positions held by women, with ongoing efforts to address gender inequities in higher roles.
Diversity Goals: High Companies aims to increase the diversity of its workforce and leadership team.
Employee Resource Groups: Programs supporting different cultural backgrounds, including mentorship opportunities for underrepresented groups.