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Store Manager | Retail | Watsons | Dubai
Al-Futtaim
Lead store team to drive sales, manage operations, finances and customer experience.
6d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dubai, Dubai, United Arab Emirates
Onsite
Company Size
44,000 Employees
Service Specialisms
Retail
Automotive
Financial Services
Real Estate
Construction
Engineering
Design
Property Development
Sector Specialisms
Automotive
Financial Services
Health
Real Estate
Retail
Education
Aftersales & Logistics
Power & Marine
Role
What you would be doing
sales management
inventory control
budget management
promotions execution
loss prevention
team development
- Verify execution of promotional and store activities, ensuring proper implementation.
- Drive, monitor, and review sales performance; recommend action plans to achieve sales budget at store level.
- As a Store Manager at Watsons, you will lead your team to deliver unparalleled customer service and operational execution, aiming for sustainable sales growth and profitability. You will utilize your communication skills and sales acumen to influence and drive team performance, while ensuring compliance with high standards and enhancing the customer experience.
- Drive loyalty member programs and initiatives to achieve target transactions participation.
- Liaise with mall management and handle store documentation appropriately.
- Recommend and initiate plans to optimize store controllable expenses.
- Manage and control store-approved OPEX budgets and optimize controllable expenses.
- Ensure exceptional customer shopping experience and handle product queries professionally.
- Identify, implement, and monitor team learning interventions.
- Achieve shrinkage budget below tolerance level through daily monitoring of Retail Operating Standard Compliance.
- Manage and ensure consistent, accurate inventory adjustments and compliance with standards.
- Employ selling techniques to achieve target conversion/transaction rate; cascade promotions effectively.
- Ensure completion and discussion of performance reviews.
- Communicate and implement policies, brand standards, grooming guidelines, and internal control procedures per SOP.
- Implement action plans for employee engagements and competency building.
- Plan and monitor Personal Development Plans and in-role development interventions.
- Check and review display implementation and ensure timely stock replenishment.
- Implement strategies and ensure 100% execution of programs to achieve sales targets for exclusive products.
- Perform cashiering duties and ensure retail standard operations.
- Supervise loss prevention, asset protection, and risk management; be accountable for inventory management.
- Conduct monthly meetings with selling personnel to update category performance; recommend improvements.
- Review and discuss performance appraisal and personal plans of direct reports.
What you bring
analytical
leadership
retail
beauty
bachelor
team management
- Demonstrate strong analytical skills and system understanding; monitor store controllable expenses.
- Analytical skills with the ability to interpret sales figures and make strategic decisions.
- Minimum 5+ years of experience in retail and team management within the beauty sector.
- Integrity, trust, adaptability in dealing with ambiguity.
- Strong computer skills, management skills, and people development capabilities.
- Excellent communication and interpersonal skills.
- Good knowledge of the beauty industry and trends, along with retail operational skills (stock management, visual merchandising, systems, cash handling).
- Strong leadership and team management skills.
- Proven ability in sales performance and operations management.
- Demonstrated empathy, customer service orientation, and results-oriented approach.
- Leadership and problem-solving abilities, excellent relationship skills.
- Proactivity, good team spirit, and initiative-taking.
- Bachelor or Master's degree preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
AED 11.4 bn
Annual Revenue
The company generates billions of dirhams annually, highlighting its significant regional economic impact.
30 Brands
Automotive Portfolio
Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.
300+ Stores
Retail Network
Highlighting the extensive retail operations that bring global brands to local markets.
- Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
- It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
- Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
- Financial services include insurance, broking, and consumer financing across the region.
- Health segment delivers modern clinics and patient-centric care solutions.
- Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
- The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.
- Customer obsession: We put the customer at the center of everything we do.
- Integrity: We act with honesty and integrity in everything we do.
- Innovation: We constantly seek new ways to improve and innovate.
- Excellence: We are committed to delivering excellence in all our operations.
- Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.
2050
Net Zero Emissions Target
Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.
- Expanding the portfolio of sustainable products and services across industries.
- Improving energy efficiency across operations.
- Minimizing waste and promoting recycling in all facilities.
- Implementing green building initiatives in all new developments.
- Gender Diversity: Increased focus on balancing gender representation in leadership roles.
- Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
- Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.
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