Description

The Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and helps coordinate all aspects of daily operations.

Key duties include troubleshooting safety, service and operational issues, maintaining and distributing department information, and serving as the KRONOS proxy for driver and helper updates. The specialist uses Microsoft Suite and other tools to manage procurement, time and attendance, safety incidents, contract labor, and financial tasks such as payment processing, while also supporting operational projects and communicating with customers and employees about service and scheduling matters.

• Provide advanced clerical and administrative support to departmental managers.
• Coordinate daily collections operations, including scheduling and communication.
• Troubleshoot and resolve safety, service, and operational issues.
• Maintain and distribute department information; act as KRONOS proxy for driver and helper updates.
• Use Microsoft Suite and other software for procurement, time/attendance, safety incidents, contract labor, and financial tasks.
• Process payments and assist with operational projects as needed.
• Communicate with customers about service issues and with employees about schedules and assignments.

Requirements

Required qualifications are a high‑school diploma or GED, legal eligibility to work in the U.S., and being at least 18 years old; no prior experience is required. Preferred qualifications are not listed.

The role is primarily office‑based, requiring regular use of standard office equipment such as computers, phones and copy machines.

WM is an equal‑opportunity employer in the United States and Canada, providing accommodations for applicants with disabilities. The position may require a REAL ID or TSA‑approved alternative for travel to federal property.

• Require high school diploma/GED, be 18+ years old, and have legal work eligibility; no prior experience needed.

Benefits

The position is Monday‑Friday, 7:30 am‑4:00 pm. At WM a job is more than a paycheck; it creates opportunities for you and your family. The WM team is stable, invests in its people with medical, dental, vision, 401(k) match, stock options, dependent day‑care and more, and is committed to growth through an annual education assistance benefit.

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays and personal days; benefits may vary by site.

• Offer benefits such as medical, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, paid vacation, holidays, and personal days.

Training + Development

Interview process

Visa Sponsorship

Security clearance