Director, Operations

Description

The Operations Director is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Operations Director will oversee all operational functions, projects, construction, and contracted services at the center among other things. Therefore, the Operations Director oversees the onsite maintenance, grounds keeping and custodial teams.

• Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability
• Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)
• Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
• Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
• Resolve escalated customer complaints
• Contribute to the preparation and annual update of the Center’s five year strategic plan
• Provide operations support as necessary for special events and holidays
• Ensure public safety, Center security and effective risk management
• Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
• Oversees Preventative Maintenance of equipment and record keeping/related logs
• Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
• Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
• Manage relationships with third party contracted services providers and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct
• Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews
• Meets commitments - produces accurate work
• Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience
• Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
• Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
• Work with security and local officials to plan and oversee a fire safety program.
• Complete required weekly, monthly and quarterly reports
• Assist General Manager with maximizing margin of profit centers
• Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
• Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
• Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
• Co-manage Construction activities with the corporate Development team
• Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
• Ensures property safety systems are up to code, maintained and inspected
• Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
• Read and interpret engineering drawings and schematic diagrams
• Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur
• Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
• Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary

Requirements

• Working knowledge of maintenance and operational functions strongly preferred
• Minimum 5 years of prior Operations, Facilities or Property Management experience
• Ability to read and understand blue prints, CAD drawings and other schematics
• Bachelor’s degree or equivalent experience
• Solution oriented and results driven
• Knowledge of leases in order to determine financial responsibility of operational issues.
• Ability to lift and carry up to 50 pounds
• Valid Driver’s License
• Basic to moderate computer skills (email, excel, word, online order systems etc.)

Benefits

Battlefield Mall

Minimum Qualifications

Training + Development

Interview process

Visa Sponsorship

Security clearance