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Customer Success Rep
Imaginit Technologies
Proactively support new customers, ensure adoption, retention, and satisfaction of Autodesk solutions.
10d ago
$45,000 - $55,000
Junior (1-3 years)
Full Time
Tampa, FL
Office Full-Time
Company Size
365 Employees
Service Specialisms
Consulting
Engineering
Architecture
Design
Technical Services
BIM (Building Information Modeling)
Software Solutions
Automation
Sector Specialisms
Buildings
Infrastructure
Virtual Design and Construction (VDC)
Building Information Modeling (BIM)
Project Management
Facility Management (FM)
Government
Product Design and Manufacturing
Role
What you would be doing
presales review
customer onboarding
crm documentation
lead management
usage analytics
process improvement
- Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
- Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
- Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
- Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
- Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.
- Provide customers with usage data analytics to optimize their digital solutions.
- Assessing internal processes and proposing improvements that directly affect customer retention.
What you bring
bachelor's
2 years
crm
presentation
technical
multi-tasking
- Strong presentation skills
- Bachelor’s degree in communications, marketing, or related field preferred or comparable experience
- 2 years of experience in CUSTOMER RELATIONS role
- Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
- Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.
- Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
- Ability to work at a high level with multi-tasking.
- Strong technical acumen
- Excellent verbal and written communication skills
- Vacation and Sick Leave
- Employee Referral Bonus Program
- Tuition Reimbursement
- Health, Dental, and Vision
- Base Salary between $45,000 USD - $55,000 USD + bonus
- Full Time-Monday-Friday Work Schedule
- Wellness Programs
- Flexible Spending Accounts
- Paid Holidays
- 401(k) with company match
- Service Awards
- Short & Long-Term Disability
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship; must already be authorized to work in the us.
Information not given or found
Company
Overview
$50–100 M
Annual Financial Footprint
The company generates estimated annual revenues between $50–100 million, showcasing its strong market presence and growth trajectory.
40 years
Training Center Legacy
Operates one of North America's largest Autodesk training centers, supported by a 40-year-strong ecosystem, emphasizing its deep expertise and client support.
Sevenfold
ROI Boost
Known for delivering significant efficiency gains, boosting ROI up to sevenfold in field operations by digitizing processes and enhancing insights.
2017
Strategic Expansion
Made a key strategic acquisition in 2017, demonstrating its commitment to growth and market leadership.
- Born over four decades ago as part of Rand Worldwide, the company has evolved from CAD training roots into a powerhouse in engineering technology services.
- Today it merges Autodesk integration with proprietary tools like Clarity, Pulse, and FormsConnected to drive digital transformation across AEC and manufacturing projects.
- With expertise spanning building design, civil engineering, construction, energy utilities, facilities management, government, and manufacturing, it tackles complex, large‑scale projects.
- Typical engagements involve deploying BIM workflows, augmented reality, IoT integrations, and mobile data solutions to streamline field‑to‑office processes.
- From digitizing paper‑based forms to delivering real‑time insights and efficiency gains, it’s known for boosting ROI up to sevenfold in field operations.
- Customer Focused
- Collaborative
- Innovative
- Accountable
- Integrity
- Respect
- The company helps increase operational efficiency while reducing environmental impact through digital transformation.
- Solutions are provided to improve sustainability in industries such as architecture, engineering, and construction.
- No specific net zero target or detailed sustainability results were found on the website.
- values inclusivity and a diverse workforce.
- supports a culture of belonging, offering opportunities for growth and development for all employees.
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