Account Manager at Hsl Compliance in Ross-On-Wye, England, United Kingdom | GBP40,000-45,000 | Kablio

Role

Description

financial reporting

contract delivery

workforce planning

compliance management

client liaison

service improvement

Act as the main point of contact for all customers within your portfolio.
Produce accurate monthly financial reports, forecasts and contract performance updates.
Oversee daily contract delivery, ensuring KPIs, compliance standards and service levels are consistently met.
Manage workforce planning, investigations, and recruitment within your operational team.
Work closely with Account Supervisors, engineers, and subcontractors to deliver high-quality service.
Support, coach, and develop Account Supervisors, including performance and resource management.
Build strong client relationships through regular meetings, reviews, and proactive support.
Ensure all work follows required RAMS, compliance standards and ACoP L8 guidelines.
Identify opportunities for contract renewal, uplift, and service improvements.

Requirements

compliance

gcse

dbs

digital reporting

driving licence

customer service

Strong understanding of compliance, risk assessments and safe working practices (ACoP L8 knowledge is beneficial but not essential).
GCSE (or equivalent) in English and Maths - Grade C/4 or above.
Ability to travel to customer sites
Confident communicator with excellent customer service and relationship-building skills.
Strong organisational abilities and an eye for detail.
Good analytical skills with the ability to review data, manage costs and produce accurate reports.
Enhanced DBS check
Proficiency with digital reporting and operational systems.
Experience supporting or managing teams is advantageous.
Experience in contract delivery, service management or a similar customer-facing operational role.
Full UK Driving Licence

Benefits

Free eye test — every 2 years to support your health.
On-site parking — where available, for ease of commuting.
Paid annual leave — 25 days holiday plus bank holidays.
Company Sick Pay Scheme
Pension scheme
Training & Professional Development — access to accredited training (e.g., City & Guilds, IOSH) via HSL Compliance.
Reward Gateway — exclusive employee discounts with hundreds of retailers.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

enhanced dbs check required

Company

Overview

Founded 1976

Company inception

The year the company was established as a specialist contractor.

£77 million

Revenue

Their annual revenue as of 2025, driven by strategic growth.

120k visits annually

Compliance visits

The number of planned compliance visits conducted each year.

11 bolt-on expansions

Acquisitions since 2019

Number of strategic acquisitions contributing to their growth.

From a first contract in 1976 to now operating in the UK and Ireland, its growth has been driven by strategic acquisitions.
Their teams deliver over 120,000 planned compliance visits annually, tackling water hygiene, asbestos, fire safety, occupational hygiene, and accredited training.
Typical projects include Legionella risk assessments, asbestos surveys, fire risk assessments, air-ventilation validation, and boiler water treatment.
Expansion highlights include integrating Northern Ireland’s CTS in 2023, fire & air specialist RJ Urmson in 2024.
They sponsor local football clubs and staff-run charity efforts like marathon fundraising, reflecting community engagement.

Culture + Values

Integrity in everything we do.
Commitment to quality and excellence.
Innovative solutions to deliver value.
Respect for people and their contributions.
Continuous improvement through learning.

Environment + Sustainability

2030

Net Zero Target

The company aims to achieve net zero emissions by the year 2030, showcasing a commitment to environmental sustainability.

Reducing carbon footprint through energy-efficient technologies.
Implementing sustainable practices across all operations.
Regular sustainability audits to track progress.
Using eco-friendly materials and promoting recycling in the workplace.

Inclusion & Diversity

Focused on building a diverse and inclusive workplace.
Committed to gender equality and ensuring equal opportunities.
Regular training on unconscious bias and inclusive leadership.
Data-driven initiatives to track and improve diversity metrics.

Articles

VE Day – 80th Anniversary

HSL Compliance Sponsor Hereford FC vs Scunthorpe Utd

Good Luck, Paul! – London Marathon fundraising

Role

Description

financial reporting

contract delivery

workforce planning

compliance management

client liaison

service improvement

Act as the main point of contact for all customers within your portfolio.
Produce accurate monthly financial reports, forecasts and contract performance updates.
Oversee daily contract delivery, ensuring KPIs, compliance standards and service levels are consistently met.
Manage workforce planning, investigations, and recruitment within your operational team.
Work closely with Account Supervisors, engineers, and subcontractors to deliver high-quality service.
Support, coach, and develop Account Supervisors, including performance and resource management.
Build strong client relationships through regular meetings, reviews, and proactive support.
Ensure all work follows required RAMS, compliance standards and ACoP L8 guidelines.
Identify opportunities for contract renewal, uplift, and service improvements.

Requirements

compliance

gcse

dbs

digital reporting

driving licence

customer service

Strong understanding of compliance, risk assessments and safe working practices (ACoP L8 knowledge is beneficial but not essential).
GCSE (or equivalent) in English and Maths - Grade C/4 or above.
Ability to travel to customer sites
Confident communicator with excellent customer service and relationship-building skills.
Strong organisational abilities and an eye for detail.
Good analytical skills with the ability to review data, manage costs and produce accurate reports.
Enhanced DBS check
Proficiency with digital reporting and operational systems.
Experience supporting or managing teams is advantageous.
Experience in contract delivery, service management or a similar customer-facing operational role.
Full UK Driving Licence

Benefits

Free eye test — every 2 years to support your health.
On-site parking — where available, for ease of commuting.
Paid annual leave — 25 days holiday plus bank holidays.
Company Sick Pay Scheme
Pension scheme
Training & Professional Development — access to accredited training (e.g., City & Guilds, IOSH) via HSL Compliance.
Reward Gateway — exclusive employee discounts with hundreds of retailers.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

enhanced dbs check required

Company

Overview

Founded 1976

Company inception

The year the company was established as a specialist contractor.

£77 million

Revenue

Their annual revenue as of 2025, driven by strategic growth.

120k visits annually

Compliance visits

The number of planned compliance visits conducted each year.

11 bolt-on expansions

Acquisitions since 2019

Number of strategic acquisitions contributing to their growth.

From a first contract in 1976 to now operating in the UK and Ireland, its growth has been driven by strategic acquisitions.
Their teams deliver over 120,000 planned compliance visits annually, tackling water hygiene, asbestos, fire safety, occupational hygiene, and accredited training.
Typical projects include Legionella risk assessments, asbestos surveys, fire risk assessments, air-ventilation validation, and boiler water treatment.
Expansion highlights include integrating Northern Ireland’s CTS in 2023, fire & air specialist RJ Urmson in 2024.
They sponsor local football clubs and staff-run charity efforts like marathon fundraising, reflecting community engagement.

Culture + Values

Integrity in everything we do.
Commitment to quality and excellence.
Innovative solutions to deliver value.
Respect for people and their contributions.
Continuous improvement through learning.

Environment + Sustainability

2030

Net Zero Target

The company aims to achieve net zero emissions by the year 2030, showcasing a commitment to environmental sustainability.

Reducing carbon footprint through energy-efficient technologies.
Implementing sustainable practices across all operations.
Regular sustainability audits to track progress.
Using eco-friendly materials and promoting recycling in the workplace.

Inclusion & Diversity

Focused on building a diverse and inclusive workplace.
Committed to gender equality and ensuring equal opportunities.
Regular training on unconscious bias and inclusive leadership.
Data-driven initiatives to track and improve diversity metrics.

Articles

VE Day – 80th Anniversary

HSL Compliance Sponsor Hereford FC vs Scunthorpe Utd

Good Luck, Paul! – London Marathon fundraising