Technical Service Support Manager of Hearth and Garage Doors

Description

• Provide technical support to installers, dealers, and contractors to resolve issues and conduct reliability investigations.
• Monitoring for Quality Issues, Job Site Visits, validate product installations against installation orders (I/O).
• Field Communication Ensure the availability and quality of communications with our customers
• Inventory Management, cycle counting of inventory.
• Formal Product Training – effectively train/educate on our products
• Responsible for high quality, cost-efficient and on-time service operation (internal and external subcontractor)
• Follow all company safety standards and procedures.
• Coaches and reviews the work of lower-level professionals
• Gather feedback on field or building code application changes and communicate effectively with corporate.
• Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
• Managing Scheduling Manage the scheduling of installers and subcontractor installations and services
• Manages projects and processes while working independently and with limited supervision

Requirements

• Must have excellent communication skills both written and verbal and technical acumen
• 5+ years in field service and repair
• Excellent customer service, relationship management, and interpersonal skills
• Highly self-motivated and directed with the ability to work in a fast-moving environment
• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Proficiency in MS Outlook, Word, Excel, and PowerPoint
• Limited Travel is required – up to 30%
• Ability to apply good judgment, strong work ethic, and integrity on the job.
• Must be able to perform essential responsibilities with or without reasonable accommodations
• High level of attention to detail and problem-solving skills
• Excellent organizational, time management, and project management skills
• Strong Hearth and Garage Door technical knowledge, operating systems, mechanical and electrical ability
• Ability to apply good judgment, strong work ethics, and integrity on the job

Benefits

• Position qualifies for the Business Phone Program, offering either a company-issued device or reimbursement for approved personal device usage.

Training + Development

Interview process

Visa Sponsorship

Security clearance