Technical Service Support Manager of Hearth and Garage Doors
Daikin Comfort
Supports installers and schedules services for hearth and garage door systems
4 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Toledo, OH
Field
Company Size
3,800 Employees
Service Specialisms
HVAC replacement services
Indoor air quality solutions
All‑electric heat pump installation
Ductless mini‑split installation
Smart home thermostat & controls integration
Sector Specialisms
Residential
Commercial
Industrial
Role
What you would be doing
technical support
installation validation
quality monitoring
inventory management
scheduling
product training
- Provide technical support to installers, dealers, and contractors to resolve issues and conduct reliability investigations.
- Monitoring for Quality Issues, Job Site Visits, validate product installations against installation orders (I/O).
- Field Communication Ensure the availability and quality of communications with our customers
- Inventory Management, cycle counting of inventory.
- Formal Product Training – effectively train/educate on our products
- Responsible for high quality, cost-efficient and on-time service operation (internal and external subcontractor)
- Follow all company safety standards and procedures.
- Coaches and reviews the work of lower-level professionals
- Gather feedback on field or building code application changes and communicate effectively with corporate.
- Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
- Managing Scheduling Manage the scheduling of installers and subcontractor installations and services
- Manages projects and processes while working independently and with limited supervision
What you bring
5+ years
microsoft office
garage door
problem solving
customer service
communication
- Must have excellent communication skills both written and verbal and technical acumen
- 5+ years in field service and repair
- Excellent customer service, relationship management, and interpersonal skills
- Highly self-motivated and directed with the ability to work in a fast-moving environment
- Applies advanced knowledge of job area typically obtained through advanced education and work experience
- Proficiency in MS Outlook, Word, Excel, and PowerPoint
- Limited Travel is required – up to 30%
- Ability to apply good judgment, strong work ethic, and integrity on the job.
- Must be able to perform essential responsibilities with or without reasonable accommodations
- High level of attention to detail and problem-solving skills
- Excellent organizational, time management, and project management skills
- Strong Hearth and Garage Door technical knowledge, operating systems, mechanical and electrical ability
- Ability to apply good judgment, strong work ethics, and integrity on the job
- Position qualifies for the Business Phone Program, offering either a company-issued device or reimbursement for approved personal device usage.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- applicants must be legally authorized to work in the u.s. and will not receive employer-sponsored work authorization now or in the future.
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Company
Overview
100 Years
Years of HVAC Experience
The company has a rich history rooted in a century of HVAC innovation.
2022 Rebranded
Year of North American Rebranding
The company rebranded in North America, unifying residential and commercial solutions.
280M Units
Units Globally
The company has showcased its impact with over 280 million units globally.
400+ Patents
Global HVAC Patents
Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.
- Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
- Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
- A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.
- Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
- Boldly take on challenging situations with full conviction of your potential.
- Refine and enhance your strengths and expertise until you excel in your field of expertise.
- Learn humbly from others who have different thoughts, values, and experiences.
- Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
- Fulfill your roles and responsibilities, and work together towards achieving goals.
- Respect each person, unleash your infinite potential, and embrace healthy competition.
96% Water Recycling
Closed-Loop Water System
Recycles up to 96% of process water, significantly reducing water consumption.
40,000 Tons Recycled
Annual Scrap Material Recycling
Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.
400,000 kg Refrigerant Avoided
Reclaimed Refrigerant Program
Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.
-30% to -50% GHG Targets
Global Environmental Vision 2050
Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.
- Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
- Composts 1,000 lb of food waste monthly.
- Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
- Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
- Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
- Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
- 1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.
- People‑Centered Management: belief in individuals’ potential as source of competitiveness.
- Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
- Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
- PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.
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