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Resident Liaison Officer
Bell Building Projects Ltd
Responsible for liaising with building residents and managing communication during construction projects in Glasgow.
19d ago
Junior (1-3 years)
Full Time
Glasgow, Scotland, United Kingdom
Onsite
Company Size
50 Employees
Service Specialisms
New build
Extension
Refurbishment
Building facade projects
Turnkey design and build
Steel fabrication
Design and build
Commercial building projects
Sector Specialisms
Commercial
Industrial
Retail
Facades
Insurance Reinstatement
Steel Fabrication
Refurbishment
Building Envelopes
Role
What you would be doing
client liaison
meeting minutes
complaint resolution
resident contact
monthly reporting
event planning
- Liaising with the building residents and the property manager throughout the duration of our works on site.
- Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
- Monitor and resolve resident's complaints.
- First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution.
- Preparation of a monthly report on the resident's interaction which will be incorporated within our overall monthly progress report to the Client.
- Arrangement of intermittent public events, such as resident's coffee morning, and similar such like 'meet and greets' together with resident's meetings, either pre-arranged or ad-hoc.
- Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc
- Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location.
- Work closely with our Site Project Manager to ensure a proper communication bridge.
What you bring
microsoft excel
customer care
team player
communication skills
time management
- High professional standards aligned with honesty and integrity.
- Exceptional communication and organisational skills.
- Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes.
- A proven track record in customer care and/or a customer focused environment.
- Work well independently as well as being a team player.
- Articulate, polite and a coherent and fluent English speaker
- Ability to work to required timelines and effectively manage and prioritise a busy workload.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks may be conducted on candidates, but details are not specified in the job description.
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Company
Overview
- Founded in the UK, they have built a solid reputation for delivering complex and high-quality construction projects.
- Specializing in both residential and commercial sectors, they have successfully completed projects ranging from luxury housing to office spaces.
- Known for their attention to detail, strong project management, and ability to tackle challenging builds, from design to completion.
- Their portfolio includes a diverse mix of developments, ensuring they are well-versed in handling projects of all sizes and complexities.
- With a commitment to quality, they have cultivated long-term relationships with clients, ensuring trust and reliability in every project.
- Family‑run business where directors are very approachable and friendly
- Strong teamwork ethos and positive energy within the offices
- Investment in staff with opportunities for progression and further training
- Encouraged development and widening of knowledge across varied work
- Senior management supportive but allow autonomy to get on with the job
£2.1m
ERDF-Funded Project
Transforming 16 homes into near-Zero Energy Buildings (nZEB) through full-fabric retrofit under a grant-funded project.
16 Homes
nZEB Retrofit
Successful transformation of 16 homes to near-Zero Energy Buildings (nZEB) standards with measurable energy efficiency gains.
150 Homes
Large Retrofit
Delivered a major retrofit project for 150 rural homes, achieving compliance with Building Regulations 2010 and Building Safety Act 2022.
2050 Target
Net-Zero Goal
Committed to achieving net-zero carbon in alignment with UK government policy frameworks by 2050.
- Deliver retrofit projects to near-Zero Energy Building (nZEB) standards, including full-fabric upgrades and low-carbon technologies such as solar PV with battery storage, ground-source heat pumps and MVHR systems.
- All retrofit works comply with PAS 2035/2030:2023 standards and are backed by performance guarantees instead of traditional KPIs.
- In-house PAS 2030-certified team delivers projects using data-led energy modelling, pre-installation inspections and sequential delivery planning to minimise disruption and ensure predictability.
- Example: Transforming 16 homes with full-fabric retrofit to nZEB, under a £2.1m ERDF-funded project with outcome-driven results.
- Large turnkey retrofit for 150 rural homes delivered in-house, achieving measurable energy efficiency gains, compliance with Building Regulations 2010 and Building Safety Act 2022.
- Founding member of National Home Decarbonisation Group and member of GLA Retrofit Accelerator, reflecting strategic partnerships for decarbonisation delivery.
- Net-zero target aligned with UK social housing goals: EPC C by 2030 and net-zero carbon by 2050 as per UK government policy frameworks.
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