Customer Experience Partner - Domain

Description

• Troubleshoot technical issues and create Jira tickets when required.
• Maintain strong customer satisfaction and loyalty by being a valuable source of specialist product knowledge, helping them get the most out of our platforms.
• Manage mostly inbound enquiries via phone, live chat, and email.
• Provide technical and account-related support to Real Estate agents (and some general consumers) with varying levels of complexity.
• Provide technical support to our internal Sales and Implementation teams when needed.
• Identify process and product improvements from client feedback that will help to deliver on the company's strategy.
• Expand your knowledge to become an industry expert within the Real Estate / Developer space.

Requirements

• Excellent communication skills with an enthusiastic, positive approach.
• Basic knowledge of coding, XML, json or HTML.
• Software / platform support for Real Estate Agency clients.
• A high level of confidentiality.
• Resilient and empathic in nature
• Excellent problem-solving skills.
• Experience supporting tech platforms within the SaaS industry (highly preferred).
• Bachelor’s Degree or equivalent from an accredited university or college.
• Contact centre experience (highly preferred).
• Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.
• Previous experience in fast-paced customer service / tech support roles.

Benefits

• Our much-loved approach to flexible hybrid working
• Regular social events including our famous Innovation Days
• Hybrid working, sociable team and career development opportunities.
• Mentoring and leadership programs, with access to Learning & Development tools
• First rate parental leave and support for working parents

Training + Development

Interview process

Visa Sponsorship

Security clearance