Service Coordinator

Description

• Dispatching: Coordinates all scheduled work for assigned technicians. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
• Administrative Duties: Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Updates appropriate systems with timely notes.
• Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements.
• Client Relations: Maintains good client relations and provides clear communication to all external and internal clients.

Requirements

• 3-5 years of technician support or dispatching experience preferred
• High School Diploma/GED

Benefits

• 401k with company match and profit-sharing
• Growth potential with a stable company
• Continuing education and advancement opportunities
• Health, dental and vision insurance
• Paid vacation
• Wellness plan with lifestyle spending account
• Tuition reimbursement
• Paid holidays
• Health club reimbursement
• Prepaid Legal
• No Travel
• Term, AD&D and Dependent Life insurances

Training + Development

Interview process

Visa Sponsorship

Security clearance