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Business Technology Manager
Greystone
Lead and deliver complex IT projects for commercial real estate finance.
8d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
1,100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Multifamily
Healthcare
Commercial
Residential
Investment Sales
Loan Servicing
Bridge Loans
CMBS Lending
Role
What you would be doing
sql troubleshooting
api testing
release management
agile delivery
data integration
vendor management
- Apply strong technical aptitude to actively validate and troubleshoot system issues using SQL queries, API testing tools, and log analysis; collaborate with developers to isolate root causes and ensure timely resolution.
- Present project updates and solution demonstrations to business executives, technology leadership, and client partners, translating technical progress into business value.
- Track and communicate performance metrics (e.g., velocity, burndown, and delivery KPIs) to PMO leadership and executive sponsors through dashboards, reports, and status updates.
- Support release management activities, participating in release planning, deployment validation, smoke testing, and post-release monitoring to confirm functionality and performance alignment with business expectations.
- Drive Agile project delivery by facilitating Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives), maintaining visibility into team progress, and promoting accountability across all stakeholders.
- Lead complex IT projects supporting commercial real estate finance technology initiatives, including enterprise system implementations, data integrations, digital platform enhancements, and cloud-based technology solutions.
- Manage vendor relationships and third-party integrations, ensuring contractual deliverables, service levels, and quality standards are met.
- Define and manage project scope, schedules, budgets, and resources to ensure successful outcomes that meet business, technical, and compliance objectives.
- Plan, manage, and execute projects from inception through delivery, ensuring alignment with organizational strategy, PMO standards, and regulatory requirements within the financial services environment.
- Identify, assess, and mitigate risks across technology, operations, and vendor dependencies to ensure smooth delivery of enterprise-grade solutions.
- Champion Agile and PMO best practices, fostering a culture of collaboration, continuous improvement, and process optimization across teams.
- Develop and maintain comprehensive project documentation such as project charters, roadmaps, requirements, test plans, and user acceptance criteria to support audit readiness and operational transparency.
- Partner with data and engineering teams to define and document data integration workflows, mapping source-to-target requirements across systems to support enterprise data accuracy and process automation.
- Contribute to the continuous improvement of PMO frameworks, providing thought leadership and lessons learned to strengthen delivery practices across the enterprise portfolio.
- Leverage data-driven insights to troubleshoot and validate issues using SQL queries, API testing, root cause analysis, and other technical methods prior to escalation.
- Ensure project execution and deliverables comply with internal and external policies and guidelines including security, data governance, and external regulations (e.g., HUD, GSE, etc.) governing financial and property data systems.
- Collaborate closely with cross-functional partners — including business stakeholders, product owners, engineers, QA, data teams, and infrastructure — to align technical solutions with business goals and client requirements.
- Drive organizational change management, supporting the rollout and adoption of new technologies, tools, and process enhancements through communication, training, and stakeholder engagement.
What you bring
sql
agile
jira
pmp
5‑8 yrs
leadership
- Strong analytical and problem-solving skills with the ability to understand system architectures, data models, and technical dependencies to ensure successful project execution and solution quality.
- Demonstrated ability to deliver complex, cross-functional initiatives on time, within budget, and in compliance with internal and external regulatory standards (e.g., GSE, HUD, SOC).
- Highly organized, detail-oriented, and proactive problem-solver with a strong sense of ownership.
- Experience coordinating multiple stakeholders — including technology teams, business units, vendors, and external partners — across geographically distributed environments.
- Demonstrated ability to thrive in a fast-paced, matrixed, and regulated financial services environment.
- 5–8+ years of hands-on experience leading IT or technology-enabled projects, ideally within the commercial real estate, financial services, or mortgage industries, with direct accountability for delivery.
- Demonstrated ability to bridge business and technology functions, with hands-on experience using tools such as SQL, Postman (or similar API testing platforms), and application log analyzers to validate integrations and troubleshoot production issues is a plus.
- Strong proficiency in Agile project management tools such as Jira, Confluence, Azure DevOps or equivalent.
- Exceptional ability to communicate effectively with both technical and non-technical audiences, including senior executives, engineers, and business stakeholders.
- Strong leadership presence, with the ability to influence without authority and foster a culture of collaboration and accountability.
- Bachelor’s degree in an information technology discipline such as Management Information Systems, Computer Science, Business Administration, or a related field required.
- Proven success managing enterprise system implementations, data integrations, and software development projects using Agile or hybrid methodologies.
- Project Management Professional (PMP®) or Certified ScrumMaster® (CSM) certification strongly preferred. Agile, SAFe, or ITIL certifications are a plus.
- Skilled in project estimation, sprint planning, risk management, and resource allocation within structured PMO frameworks.
- Solid understanding of the Systems Development Life Cycle (SDLC).
- Familiarity with loan origination, servicing systems or enterprise applications (e.g., CRM, ERP); experience with Salesforce is a plus.
- Strong technical aptitude demonstrated by working knowledge of SQL queries, data validation, root cause analysis or system administration.
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Interview process
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Company
Overview
$12 Billion Loans
Total Originated Loans
Originating over 12 billion dollars in loans in 2024.
Rank #1 HUD Lender
Market Leadership
Top HUD multifamily and healthcare lender nationwide.
$1.1B Deal Acquired
Conduit Transaction
Acquired a primary B-piece in a significant multifamily conduit transaction.
Exceeding $100B Servicing
Servicing Portfolio
Manages a servicing portfolio over 100 billion dollars.
- Founded in 1988, it began by rescuing troubled FHA loans and evolved into a full‑spectrum capital provider.
- Over the decades it expanded from HUD to Fannie Mae, Freddie Mac, CMBS, bridge, mezzanine and life‑insurance lending.
- In 2021 it partnered with Cushman & Wakefield, gaining strength in investment sales and advisory.
- Typical projects include multifamily, senior living and healthcare real estate across the country.
- It launched a Low‑Income Housing Tax Credit syndication platform and a senior debt fund listed abroad.
- Where people matter
- Excellence
- Integrity
- Entrepreneurship
- Caring
- Observed in pledge behaviors: be trustworthy, deliver highest‑quality work, act like an owner and empower others, encourage others through recognition and mentorship
- Commitment to transparency, authenticity, continual progress toward Environmental, Social & Governance goals
- Focus on Environmental component of ESG in community engagement and corporate responsibility
- Charitable giving programs supported by employee matching and Day‑of‑Service volunteer efforts with environmental impact
- Net zero target date not publicly stated; no specific carbon‑neutral or emissions‑reduction goals found
94% Satisfaction
Employee Inclusivity Rate
94% of employees feel treated inclusively, reflecting strong DEI initiatives.
5 ERGs
Employee Resource Groups
The company has five active ERGs supporting diverse communities.
Top 10 ERG
ERG Ranking 2024
Ranked among the Top 10 Enterprise-Wide ERGs by Talent Dimensions in 2024.
- DEI vision: “Building Belonging” across culture, careers/people, community
- Strategic DEI priorities: belonging & engagement, DEI learning, talent acquisition, talent development & mentoring, data/metrics, communication
- Three-part DEI Committee structure (Culture, Careers & People, Community)
- Gender breakdown: not publicly available
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