Customer Service Advisor - Sales at Jewson in New Milton, England, United Kingdom | Kablio

Role

Description

it usage

order fulfillment

upselling

relationship building

credit advisory

supplier knowledge

Efficiently use IT equipment and have a strong telephone presence.
Ensuring all customer orders are fulfilled in a timely fashion.
Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.
Supporting all Company initiatives.
Building excellent relationships with new and lapsed customers so you can understand and meet their needs
Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)
Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge

Requirements

organised

customer focus

attention to detail

rapport building

Well organised
Great customer focus and desire to do your absolute best to get the best outcomes
Great attention to detail
Ability to build rapport and develop a good understanding of your portfolio to secure future projects.

Benefits

Performance Related Bonus
Wellbeing Centre via WorkPerks
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
34 days holiday per year
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Employee Discount
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Retirement Savings Plan (Pension) – with Legal & General
Competitive Basic Salary
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
New Reward and Recognition programme

Training + Development

Information not given or found

Interview process

in-house recruitment team contacts candidates to schedule an interview.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

170 years

Company History

Operational and evolving in the UK market for a significant period.

With a vast network of branches across the country, serves a wide range of construction projects.
Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools.
Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy.
Known for providing tailored solutions with a focus on quality and service.
A trusted partner, having supplied products to iconic buildings and landmark projects.
Prides itself on expert knowledge across its materials, helping clients choose the right products.

Culture + Values

Safety is a top priority
Customer satisfaction is a focus
Committed to continuous improvement
A team-driven business
Act with integrity
Passionate about providing sustainable solutions

Environment + Sustainability

Net zero by 2050

Carbon Emission Target

Achieving net zero carbon emissions by a significant future date, marking a commitment to sustainability and climate action.

Over 90%

Responsibly Sourced Products

A substantial majority of products are sourced responsibly, reflecting a dedication to ethical and sustainable practices.

Aiming to reduce carbon emissions in supply chain operations
Committed to supporting circular economy principles, including waste reduction and recycling
Promoting sustainable building materials and energy-efficient solutions

Inclusion & Diversity

26% Leadership Roles

Women in Leadership

Reflects the proportion of women in leadership positions within the company, highlighting gender representation at senior levels.

Jewson has a comprehensive diversity and inclusion strategy to create a fair and inclusive workplace for all employees.
The company actively pursues attracting diverse talent through strategic partnerships and innovative recruitment methods.

Articles

Tool Hire Help

Jewson on Wikipedia

Contract & National Sales Enquiries

Role

Description

it usage

order fulfillment

upselling

relationship building

credit advisory

supplier knowledge

Efficiently use IT equipment and have a strong telephone presence.
Ensuring all customer orders are fulfilled in a timely fashion.
Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.
Supporting all Company initiatives.
Building excellent relationships with new and lapsed customers so you can understand and meet their needs
Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)
Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge

Requirements

organised

customer focus

attention to detail

rapport building

Well organised
Great customer focus and desire to do your absolute best to get the best outcomes
Great attention to detail
Ability to build rapport and develop a good understanding of your portfolio to secure future projects.

Benefits

Performance Related Bonus
Wellbeing Centre via WorkPerks
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
34 days holiday per year
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Employee Discount
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Retirement Savings Plan (Pension) – with Legal & General
Competitive Basic Salary
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
New Reward and Recognition programme

Training + Development

Information not given or found

Interview process

in-house recruitment team contacts candidates to schedule an interview.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found