Community Manager

Description

You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of.

• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting
• Manages the financial performance, attending regular P&L reviews with stakeholders.
• Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Ensures marketing campaigns, advertising and promotional activities are effectively implemented
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
• Actively seek interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
• Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Leads the team to create positive memorable experiences by exceeding expectations for all residents.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals
• Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.

Requirements

• Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.
• Proficiency in using property management software. Training will however, be provided.
• Excellent verbal and written communication skills & numerical skills necessary to complete the above activities.
• Evidence of change management delivery
• A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
• Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.
• Knowledge of Landlord/Tenant Legislation
• Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment.

Benefits

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

• Good level of general education
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance