Account Manager
Bellrock Group
Manage client contracts, relationships, performance, reporting, and service excellence.
11 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sheffield, England, United Kingdom
Hybrid
Company Size
500 Employees
Service Specialisms
Facilities services
Security investigation
Cleaning services
Protective services
Risk & special services
Technology services
UAV services
Training services
Sector Specialisms
Education
Healthcare
Local Government
Central Government
Retail
Leisure
Commercial
Property Management
Role
What you would be doing
supply chain
contract management
kpi reporting
billing issues
work closure
health safety
Ensure that all contractual obligations are met including meeting the contract deliverables and providing effective budgetary reporting.
Building strong client relationships is the key purpose of the role, always ensuring effective communication and client satisfaction.
The role will involve managing compliance targets, driving excellence and championing continuous improvement.
- Build effective supply chain relationships to enable the Contract deliverables.
- Provide reports to the client for work in progress.
- Manage the overall Contract performance (outputs) by conducting regular client reviews.
- Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice.
- Support the bidding process as required.
- Promote the ‘Bellrock’ culture within the business.
- Build strong client relationships based on trust to enable a true partnership.
- Work with the billing department to resolve any issues or bottlenecks.
- Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
- Identify any internal/external supply chain performance issues liaising with colleagues to address and rectifying them.
- Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
- Provide weekly/monthly reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.
- Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business.
- Monitor and drive timely closure of all PPM, reactive, quoted and remedial Works.
What you bring
excel
iwfm
facilities management
degree
- IT literate, particularly Excel – including data manipulation
- IWFM Level 4 Qualified or working towards Level 4
- Facilities Management qualification or equivalent
- Educated to degree level
- Embrace learning and personal development opportunities.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
- With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
- The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
- The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
- Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
- The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
- The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.
- Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
- Be Kind – we respect people for who they are and the contribution they make.
- Dare To Be Different – we go beyond the ordinary to be extraordinary.
- Do The Right Thing – we strive to do what is right, every time, with integrity.
- Smash It! – we seize the moment, do our best, and hit it out of the park.
- Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
- Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet
2040 Goal
Net-Zero Commitment
Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.
100% Renewables
Electricity from Renewables
Aims to source 100% of electricity consumption from renewable energy by 2025.
33% Reduction
Construction Emissions
Aims to reduce carbon emissions from construction materials by 33% by 2024.
50% Reduction
Business Flights
Aims to reduce business flight emissions by 50% by 2026.
- Transitioning to electrified vehicle fleet and incentivising clients similarly
- Transferring corporate office power and heat generation to renewables
12 Weeks Maternity
Enhanced Family Leave Duration
Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.
- Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
- Focus on equity (allocating resources/opportunities according to individual needs)
- Goal: create a workplace where people can be their authentic selves and thrive
- Board-level position for DE&I via Chief People Officer
- Gender Pay Report published (implies transparency)
- No numerical gender breakdown publicly disclosed
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