IES Communications provides design, installation, and support for integrated communication systems.
Maintain and support physical/virtual data center infrastructure, including MACs and troubleshooting.
11 days ago ago
$30 - $35
Junior (1-3 years)
Full Time
Santa Clara, CA
Onsite
Company Size
1,000 Employees
Service Specialisms
Communications
Technology Solutions
Networking
Security Systems
Data Services
Audio Visual Systems
Consulting
Project Management
Sector Specialisms
Construction
Data Center
Audio Visual
Security
Life Safety
WiFi
Distributed Antenna Systems (DAS)
Copper Infrastructure Solutions
Role
Description
smart hands
hardware macs
equipment install
hardware support
error reporting
site security
Provide vendor and security escorts as needed
Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
Must promote the company culture and mission to all employees, vendors, clients and business partners
Ensure all media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) are properly logged, secured and documented to ensure compliance with retention practices
Coordinate equipment/material receiving, shipping and RMA processing support as/when required
Coordinates equipment installation and delivery schedules in accordance with set project plans
Support standard and emergency operating procedures for data center.
Complete hardware support work orders involving: hardware and cabling MACs, certification, troubleshooting and break-fix
Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
Maintain site security protocols, badging requirements and data protection procedures
Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis
Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
Requirements
microsoft office
data center
linux
high school
problem solving
dcim
Excellent communication and customer relationship skills
Strong aptitude for independent working environment and high productivity rate
Must be proficient with Microsoft Office (Word, Excel)
Must be able to act as the company liaison for interface with customer representative(s)
Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
Basic understanding of AC/DC power principles, data center power distribution and data center best practices
Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones
Must meet Company minimum driving standards
Asset management, auditing and daily work log/ticket tracking
Any server, OS, Network or data center certifications are a plus
Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
Must possess at least a High School diploma or GED equivalency
Detailed and thorough documentation and record keeping
(2) years minimum of data center experience
2+ years working in data centers, operations or related technical field
Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
General knowledge of server/network equipment and software support configurations
Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to deliver top-tier communication solutions, IES Communications has rapidly expanded to become a leader in integrated communication systems.
With a focus on providing high-quality design and installation services, IES Communications partners with clients across various industries to create customized, reliable solutions.
The company offers cutting-edge technologies and services for commercial, residential, and industrial sectors, ensuring seamless communication networks.
IES Communications has been involved in landmark projects, providing voice, data, video, and security integration across diverse environments.
Notable for their ability to tackle complex and large-scale installations, the company has become a trusted provider for major infrastructure and utilities projects.
From smart office solutions to large-scale industrial facilities, IES Communications’ expertise spans the full spectrum of integrated communication needs.
Culture + Values
Safety First
Innovation
Collaboration
Customer-Centric
Accountability
Environment + Sustainability
by 2030
Net Zero Target
Aims to achieve net zero emissions.
Commitment to reducing environmental impact through sustainable solutions
Focus on energy efficiency and waste reduction
Implementation of green technologies across operations
Inclusion & Diversity
Commitment to building a diverse and inclusive workforce
Continuous efforts to provide equal opportunity in hiring and career advancement