Low Voltage/Data Center Technician

Description

• Provide vendor and security escorts as needed
• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
• Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
• Must promote the company culture and mission to all employees, vendors, clients and business partners
• Ensure all media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) are properly logged, secured and documented to ensure compliance with retention practices
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required
• Coordinates equipment installation and delivery schedules in accordance with set project plans
• Support standard and emergency operating procedures for data center.
• Complete hardware support work orders involving: hardware and cabling MACs, certification, troubleshooting and break-fix
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Maintain site security protocols, badging requirements and data protection procedures
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required

Requirements

• Excellent communication and customer relationship skills
• Strong aptitude for independent working environment and high productivity rate
• Must be proficient with Microsoft Office (Word, Excel)
• Must be able to act as the company liaison for interface with customer representative(s)
• Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
• Basic understanding of AC/DC power principles, data center power distribution and data center best practices
• Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones
• Must meet Company minimum driving standards
• Asset management, auditing and daily work log/ticket tracking
• Any server, OS, Network or data center certifications are a plus
• Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
• Must possess at least a High School diploma or GED equivalency
• Detailed and thorough documentation and record keeping
• (2) years minimum of data center experience
• 2+ years working in data centers, operations or related technical field
• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
• General knowledge of server/network equipment and software support configurations
• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance