Customer Service Representative I

Description

• Process payment requests and answer payment inquiries.
• Assist customers with technical related issues. Examples include password reset, log in issues, general portal navigation inquiries etc.
• Efficiently address customer and vendor needs through answering inbound customer calls, emails and chats in a call center environment.
• Respond to customer request providing confirmation/information within the required timeframe.
• Request lease payoff quotes and provide conditional sales buyout quotes.
• Connection – Build meaningful connections with other DLL members
• Update general customer account information. For example, billing address, contact information, payment information etc.
• Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.
• Answer general inquiries regarding tax, insurance, end of lease etc.

Requirements

• Ability to work in a team across geographical locations within different operating systems.
• Ability to adapt to changes in processes and procedures when required
• Ability to successfully multitask high priority items while ensuring work quality expectations are met.
• Ability to effectively communicate both verbally and written with team members, existing clients, and members of the internal risk and commercial communities.
• Documentation management experience preferred, but not required.
• Strong attention to detail and the ability to multitask are critical to the roles success.
• Strong awareness of KYC and Compliance requirements.
• Strong, demonstrated customer service skills.

Benefits

• Flexible hours with possibility to work from home
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Two working days per year volunteering for a local charity.
• Career development opportunities: online learning, member development programs.

Training + Development

Interview process

Visa Sponsorship

Security clearance