Customer Services Advisor

Description

• Listening to customers, understanding their needs and providing tailored solutions
• Processing of some reporting credit lists, old bank details etc
• Undertaking administration tasks
• Data entry accuracy customer details, recording of complaints, account changes
• Processing technician job results ensuring customer is kept up to date and account updated as required
• Resolving queries at first point of contact
• Managing tariffs Social Tariff and WaterSure
• Use CRM system to process inbound customer contact which could be received via phone, email, letter, customer portal, live chat or any other channels the business makes available to customers

Requirements

• An excellent communicator
• Experience of working in a call centre environment
• Confident using Microsoft office
• Experience of working in a busy customer facing environment
• Ability to work under pressure and multitask
• Strong problem-solving skills and attention to detail

Benefits

• Electric Vehicle Scheme (after 1 year)
• Cycle to Work Scheme
• Health Cash Plan and so much more!

Training + Development

Interview process

Visa Sponsorship

Security clearance