Junior Resident Services Associate
Mac Properties
Provide resident services, manage move‑ins/outs, communication, and collections.
9 days ago ago
$17
Entry-level, Junior (1-3 years)
Full Time
Kansas City, MO
Onsite
Company Size
200 Employees
Service Specialisms
Property Management
Real Estate Development
Property Leasing
Residential Leasing
Commercial Leasing
Property Maintenance
Renovation
Interior Design
Sector Specialisms
Residential
Apartment Rentals
Renovation
Restoration
Property Management
Commercial Properties
Role
What you would be doing
salesforce entry
resident service
move‑in coordination
move‑out coordination
key management
building alerts
- Proactively work with residents on work orders open longer than 48 hours.
- Answer incoming telephone calls with company issued headset using company telephone greeting standards, and handle accordingly (prospect calls, resident issues, service requests, etc.)
- Enters all traffic, telephone calls, leases, cancellations, work order etc. activity into Salesforce.
- Maximizes resident satisfaction by delivering prompt and courteous service by phone, email, chat, and in person that consistently exceeds industry standards.
- Generate and distribute all resident correspondence and communication. Organize and file all applicable reports, leases, and paperwork.
- Oversee move-in processes including inspection of apartment, making sure keys work, scheduling move-in appointments, new resident orientation, accept rent payments, issuing keys, and welcoming them to their new home.
- Oversee all move-out processes including communicating with maintenance regarding pre move out inspections, collecting keys, move out in system, and pay particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in.
- Respond to residents who post bad reviews by investigating previous work orders and past communications.
- Make a great first impression upon move in by contacting future residents to go over what is needed for move in, answer any questions they may have, schedule freight elevators, where they should meet you to pick up keys on move in day, and have everything prepared for a smooth move on move in day.
- Understand, apply, and comply with all company policies and procedures and all applicable federal, state, and local laws.
- Manage Keys and program fobs.
- Whole building communications, announcements, alerts, and emergency work progress.
What you bring
leasing license
property management
salesforce
microsoft office
customer service
communication
- Outgoing personality – enjoys interaction with residents.
- Strong organizational skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines.
- Chicago: Leasing License preferred. If not obtained prior to hire, Real Estate Leasing Agents License exam will be provided and must be taken within 120 days of start, and you must pass within 4 attempts.
- Strong communication skills, both oral and written.
- Organizational skills to include effective prioritization, monitoring multiple simultaneous projects.
- Ability to retain composure within an occasionally stressful environment.
- Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner.
- Ability to walk and stand for more than 2 hours per day.
- Multi-family property management experience is a plus.
- Average Resident Survey score of 4 or above (reviewed monthly)
- A driver’s license and vehicle are required for this role.
- Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
- Exceptional customer service and follow-through skills. Leasing/Customer Service experience preferred.
- Strong computer skills including Microsoft Office proficiency. Experience with Salesforce preferred.
- Scorecard quality assurance delivered monthly
- Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
- Opportunities for professional development and career growth.
- Educational Reimbursement.
- 30% Rent Discount for full-time employees.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all new hires must successfully complete a criminal background investigation prior to employment.
- satisfactory responses to reference requests are required.
- proof of identity and legal authority to work in the united states must be provided.
People also searched
General Admin & Support Jobs in Kansas City United StatesProperty Manager Jobs in Kansas City United StatesProperty Supervisor Jobs in Kansas City United StatesLeasing Consultant Jobs in Kansas City United StatesData Entry Jobs in Kansas City United StatesProperty Consultant Jobs in Kansas City United StatesAdministrative Assistant Jobs in Kansas City United StatesCustomer Service Jobs in Kansas City United States
Company
Overview
- With a vision to provide quality residential spaces, the company has become a key player in urban property management.
- The company focuses on curating residential apartment communities, offering a range of units across the cityscape.
- With a diverse portfolio, the company has expanded into commercial real estate, providing businesses with prime office locations.
- Specializing in transforming urban spaces into modern, comfortable living environments, the company attracts residents from all walks of life.
- Known for its meticulous attention to property management, the company ensures both tenants and property owners receive top-notch service.
- Its commitment to sustainability and long-term growth has made it a sought-after partner in the real estate sector.
- The company consistently strives to blend innovation with community-centered values, positioning itself as a trusted name in property management.
- Creating meaningful, long-term relationships with residents, staff, and vendors.
- Providing high-quality homes in exceptional neighborhoods for a superior resident experience.
- Offering personalized service and effective communication to all residents.
- Committing to sustainability and energy efficiency in managed buildings.
- Promoting professional growth and fostering a collaborative, high-performance work environment.
Net-zero by 2035
Carbon Footprint Target
Striving to balance carbon emissions and reductions across all operations.
- Creating energy-efficient homes and buildings.
- Employing sustainable building practices and materials.
- Implementing energy-saving initiatives like LED lighting, high-efficiency HVAC, and water-saving fixtures.
- Continually improving energy performance to meet sustainability standards.
- Committed to creating an inclusive workplace where diverse perspectives are valued.
- Implemented hiring practices to promote a diverse team across all levels of the company.
- Regularly evaluates its progress in diversity and inclusion to ensure long-term, meaningful impact.
- Specific gender-related statistics and outcomes are not publicly disclosed.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio