Customer Service Representative

Description

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Accurately document client interactions while managing multiple tasks.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Requirements

• HVAC or plumbing industry experience is a plus.
• 3–5 years of call center experience.
• Strong communication, problem-solving, and customer service skills.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Bilingual (Spanish) is a plus.
• Ability to type 45+ WPM while talking and multitasking.

Benefits

• 401(k) with company match
• Competitive Pay with performance-based bonuses.
• Positive Work Environment: Supportive and team-oriented.
• Comprehensive Benefits:
• Career Growth Opportunities – We promote from within.
• Medical, dental, and vision insurance
• Paid vacation, holidays, and sick leave

Training + Development

Interview process

Visa Sponsorship

Security clearance