Customer Service Representative at Service Champions Plumbing, Heating & Ac in Brea, CA | USD20-24 | Kablio
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Customer Service Representative
Service Champions Plumbing, Heating & Ac
Plumbing, heating, and AC services for residential and commercial clients.
Manage inbound/outbound calls to schedule HVAC/plumbing services and resolve customer issues.
1 months ago ago
$20 - $24
Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Brea, CA
Office Full-Time
Company Size
500 Employees
Service Specialisms
Plumbing
Heating
Air Conditioning
HVAC Services
Maintenance
Sector Specialisms
Residential
Commercial
Role
Description
call management
appointment scheduling
client documentation
issue resolution
productivity goals
product knowledge
Manage a high volume of inbound and outbound calls to schedule appointments.
Accurately document client interactions while managing multiple tasks.
Quickly identify client needs, provide solutions, and resolve concerns professionally.
Meet productivity goals and maintain high-quality service standards.
Develop a working knowledge of our products and services.
Requirements
call center
microsoft suite
service titan
communication
problem solving
spanish
HVAC or plumbing industry experience is a plus.
3–5 years of call center experience.
Strong communication, problem-solving, and customer service skills.
Proficient with Microsoft Suite; Service Titan experience is a plus.
Bilingual (Spanish) is a plus.
Ability to type 45+ WPM while talking and multitasking.
Benefits
401(k) with company match
Competitive Pay with performance-based bonuses.
Positive Work Environment: Supportive and team-oriented.
Comprehensive Benefits:
Career Growth Opportunities – We promote from within.
Medical, dental, and vision insurance
Paid vacation, holidays, and sick leave
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Founded 2000
Year Established
The company was established, setting the foundation for its growth and reputation in home services.
The company specializes in delivering high-quality plumbing, heating, and air conditioning solutions.
Expert technicians and exceptional customer service define their offerings.
Typical projects range from minor plumbing repairs to complete HVAC system installations.
Serving both residential and commercial clients, ensuring comfort year-round.
Known for fast, reliable service and attention to detail.
Provides emergency services, offering peace of mind during critical situations.
Has built a loyal customer base through decades of dedication.
Culture + Values
Be the Best in Everything We Do
Do What’s Right, Not What’s Easy
Commit to Excellence
Act with Integrity
Focus on the Customer’s Needs
Work Hard and Have Fun
Pursue Growth and Learning
Foster a Positive and Supportive Team Environment
Environment + Sustainability
Committed to reducing environmental impact across operations
Dedicated to offering energy-efficient products and services
Strive for continuous improvement in energy management and reducing waste
Utilize eco-friendly technologies in services provided
No specific net-zero target or timeline found on the website
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