Lead Concierge | Camden Post Oak

Description

• Responsible for activating/deactivating key fobs and remotes for new move ins/outs.
• Collaborates with concierge team members and works alongside the General/ Community Manager to set expectations for all concierge duties.
• Will be regularly called upon to work long hours and odd schedules (including weekends)
• Keeping accurate key control logs for residents and vendors.
• Responsible for all aspects of the valet dry-cleaning service.
• Takes reservations for guest suites and party room.
• Contact your HR team for the position’s Physical Demands Analysis
• Responsible for logging resident phone numbers in front entrance call box.
• Answering all telephone calls and transferring to correct extension or voicemail.
• Receiving, forwarding, and following up on maintenance requests.
• Makes sure amenity areas are always stocked with supplies.
• Develops and trains concierge team members.
• Logging and dispensing packages to residents as well as delivering notices to notify residents.
• Greeting all residents and prospects as they enter the building.
• Responsible for keeping coffee bar stocked, ordering and presenting continental breakfast.
• Responsible for monitoring all surveillance cameras on front desk monitors.
• Schedules front desk when temporary service needed.

Requirements

• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• High school diploma or equivalent.
• Attendance and punctuality is essential for success in this position
• May require airline travel, out-of-town and /or overnight trips
• Some problem solving (i.e. handling resident problems after hours)
• Position requires periodic travel by automobile to handle work-related activities
• Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.
• Self-motivated with the ability to take initiative without instruction.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Ability to work a varied schedule including weekends and holidays as required.
• Must possess professional written and verbal communication skills.
• Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
• Maintain professional demeanor during high stress situation.
• Minimum one year experience onsite as a concierge or leasing consultant. Will also consider two years in a customer service related industry (i.e. hotel, real estate sales, retail).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance