Community Manager - The Legacy at Baton Rouge

Description

• Lead the maintenance team in quarterly inspections of each unit to identify and address maintenance issues
• In conjunction with the Leasing and Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
• Manage staff including hiring, providing ongoing training, mentoring, and employee development
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document and address behaviors of residents that violate the law or the community lease agreement
• Implement a successful turn plan
• Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials
• Maintain active and effective communication with residents, parents, and university personnel
• Handle emergency situations in conjunction with the corporate team
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
• Distribute monthly newsletter and resident communications
• Develop and maintain resident retention programs
• Assist in corporate projects as requested
• Ensure timely follow up activities take place for all prospective residents
• Prepare and submit incident reports
• Prepare monthly variance reports and month end reporting package in a timely manner
• Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency
• Prepare annual staff performance reviews
• Report on bi-weekly payroll, timesheet submission, and employee records
• Maintain a clean and professional work environment
• Organize all staff meetings and any special or emergency meetings
• Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requests
• Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy
• Ensure the maintenance team is completing all service requests in a timely manner
• Identify and address safety and security risks
• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Review and countersign all resident Housing Contracts
• Oversee the accounts payable process
• Make purchases for the property and monitor all expenses
• Ensure confidentiality of client, resident, and company information
• Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
• Lead the development of the annual budget and business plan for the property
• Regularly walk the property to identify and address maintenance issues

Requirements

• Proven proficiency in all areas of property management operations
• Entrata experience preferred
• Strong financial, organizational, and analytical and decision-making skills
• Strong internet, word processing, and spreadsheet skills
• 2 years of experience as a Community Manager with a proven record of achievements
• 4 years of experience in various positions in a residential rental community is required
• Must have excellent communication, management, and people skills
• Student housing experience is STRONGLY preferred
• Understand and adhere to Fair Housing laws
• The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
• Bachelor degree strongly preferred, high school diploma required

Benefits

• Project quarterly income and expenses

Training + Development

Interview process

Visa Sponsorship

Security clearance