Fleet Rework Coordinator

Description

• Issue Service Purchase Orders or Task Orders as required for Vendors.
• Handle and initiate RFQ process.
• Coordinates data entry in SAP and CRM based on Service daily reports and service report that are turned in.
• Place material orders for rework cases.
• Coordinate the dispatch of Vendors to provide onsite service.
• Collaborate with cross-functional teams to streamline processes and enhance operational effectiveness.
• Works cross functionally with procurement, third party partners, regional competency center and field service staff.
• Build and track required plans and schedules to conduct rework activities for multiple projects and sites as assigned.
• Verify Vendor invoices correspond with services provided.
• Communicates with customers on the status of the arrival of vendors and/or materials.
• Review dispatch board to ensure Vendor’s schedules make best use of time/costs.
• Communicate professionally and effectively by phone and email with Vendors on spare parts needs, dispatching and return of material.
• Provide feedback to supervisor regarding scheduling for new site.
• Adhere to security protocols and training, maintaining alignment with company policies.
• Assists in maintaining rework database, including customer data, service reports, and photographs.

Requirements

• Excellent interpersonal and communication skills
• Must possess customer service, problem-solving skills, and possess decision making
• Preferred experience in the PV/BESS industry
• Proficiency in Microsoft Office Suite
• Strong technical support focus with a service-oriented attitude towards both the Sales team and customers
• Anticipate and resolve problems with minimal supervision.
• Strong organizational and time-management skills
• Organizational skills with a detail-oriented approach and strong initiative
• Ability to effectively handle multiple concurrent activities.
• Experience with Airtable is a plus
• Bachelor’s degree, technical degree, or equivalent experience
• Ability to collaborate effectively in a team environment
• Mandarin is a plus
• Ability to work well under pressure while demonstrating accountability to achieve results.
• Over 5 years of experience in a customer service role
• Self-starter with strong initiative and excellent communication abilities
• Technical problem-solving and analytical skills

Benefits

• Compensation commensurate with experience
• No visa/legal sponsorship
• Strong personal and company growth opportunities
• Competitive benefits package and employee programs

Training + Development

Interview process

Visa Sponsorship

Security clearance