Irving Oil
International refining and marketing company operating large refineries and fueling networks across North America and Europe.
13 days ago
Junior (1-3 years)
Full Time
Pembroke, Massachusetts, United States
Onsite
Company Size
3,277 Employees
Service Specialisms
Sector Specialisms
Description
brand standards
customer service
payment processing
cash auditing
product scanning
stock management
- Promote and uphold brand and “The Irving” customer experience standards
- Greet customers and answer phones, delivering courteous and outstanding service
- Scan products and process all payment transactions per standard procedures
- Assist customers with payment equipment usage
- Handle customer inquiries or complaints according to policies
- Track and audit cash/credit transactions daily, weekly, and monthly
- Maintain store cleanliness and stock shelves as needed
Requirements
math
detail
customer service
communication
2 years
ged
As a Retail Associate at Irving Oil, you will greet customers, deliver exceptional service, and respond to inquiries. Success relies on strong communication, listening, and teamwork, while upholding the brand’s “The Irving” experience standards.
Candidates should have at least two years of customer‑service experience, a GED or equivalent, basic math abilities, attention to detail, and effective communication skills. The role involves processing transactions, handling cash audits, maintaining store appearance, and supporting inventory needs.
- Basic math skills
- Attention to detail
- Strong customer service abilities
- Effective communication skills
- Minimum 2 years of customer service experience
- GED or equivalent (high school diploma)
Benefits
- Competitive compensation with company‑matched 401k and sign‑on bonus
- Paid vacation
- Wellness support via 24/7 Employee & Family Assistance Program
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1924
Year Established
Began operations as a regional lubricant supplier.
300,000 bpd
Refinery Capacity
Operates Canada's largest refinery with a capacity of 300,000 barrels per day.
900+
Gas Stations
Maintains a vast network of over 900 gas stations across multiple regions.
$172M
Project Investment
Conducted a major refinery upgrade costing US $172 million, involving thousands of workers.
- Specializes in refining, fuel distribution, marine shipping, trucking logistics, and infrastructure development.
- Strong history of vertical integration, managing everything from refining to retail, shipping, and terminal operations.
- Notably one of the first adopters of unleaded and low‑sulphur gasoline in North America, showing early innovation.
- Privately held by the Irving family, it remains independent while evolving its assets and expanding in Europe via Top Oil.
Culture + Values
- Safety is our top priority.
- Integrity: We act with honesty and transparency.
- Teamwork: We work together to achieve shared goals.
- Excellence: We strive for continuous improvement.
- Accountability: We take ownership of our actions.
- Customer Focus: We are committed to meeting the needs of our customers.
Environment + Sustainability
Net-Zero by 2050
Greenhouse Gas Emissions Target
Aiming to achieve net-zero greenhouse gas emissions by the year 2050.
- Investing in renewable energy, including biofuels and hydrogen.
- Reducing carbon intensity in refining operations.
- Working to reduce waste and improve recycling across operations.
- Engaging in biodiversity preservation and water stewardship programs.
Inclusion & Diversity
- Aims to foster a diverse and inclusive workplace.
- Focuses on creating an environment where all employees feel valued and respected.