Licensed Listing Coordinator (Temporary) - Philadelphia

Description

• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
• You'll take a lead role in coordinating getting homes ready to sell, working with agents to orchestrate the details between clients, photographers, and other parties to ensure every detail comes together seamlessly from leading up to debuting the home on the market.
• Manage all paperwork related to the listing. Draft and send property disclosures to sellers and facilitate gathering those disclosures when completed/signed to ensure our file is complete.
• With agent oversight, you'll manage a high volume (launch 30-40 listing activations per month on average during busy months) while maintaining quick response times, and proactive follow-up.
• Ensure all timelines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time launch.
• Minimize clients' stress by expertly guiding them through the listing process and promptly responding to their questions.
• You proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in listing their home for sale.
• Gather property details and input the information into the local MLS, coordinate appointments for sellers, such as photography, 3D scanning, open houses and other vendors, and create flyers, draft listing remarks and other marketing materials.

Requirements

• Clear and concise verbal and written communication.
• Excellent attention to detail, organizational and interpersonal skills.
• Calm demeanor when resolving issues and communicating with agents and clients.
• One year of customer service experience is required.
• Experience using email and phone to communicate with clients and other parties required.
• Strong sense of accountability for the agent and client experience.
• Experience juggling multiple priorities in a fast-paced environment.
• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• One year of real estate contract experience, with strong disclosure knowledge and an understanding of the multi-faceted lifecycle (marketing, local MLS nuances) of listing a home on the market is preferred.

Benefits

• Competitive hourly wage
• This is a fully remote position

Training + Development

Interview process

Visa Sponsorship

Security clearance