Inside Sales Representative - Inbound

Description

• Maintain comprehensive knowledge of all USS products and services
• Participate in ongoing performance and process improvement
• Utilize strategic sales skills to close the sale on the initial call with the customer
• Proactively engage customers to meet their needs with the appropriate products and services
• Stay up to date on system and procedural changes
• Overcome price objections by speaking to USS value and high-quality service specifics
• Research the customers business and proactively identify their potential challenges and opportunities
• Seamlessly recommend additional items tailored to the customers business model and buying patterns
• Effectively utilize USS systems and follow established SOPs
• Anticipate and identify future opportunities to serve the customer
• Educate the customer on all USS products and services and emphasize product differences and their combined benefits
• Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites
• Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency
• Coordinate with various departments to ensure customer requests are handled appropriately and timely

Requirements

• Ability to maintain a distraction free work environment
• Active listening and attention to detail
• Ability to solution sell through value alignment to differentiate USS offerings from the competition
• Sales competency: Ability to tactfully overcome objections, close the sale, and negotiate
• Sales experience required
• Ability to deescalate and overcome objections
• Highly efficient in technology
• High energy, engaging, accountable, and attentive
• Ability to keep self on task with little direction
• Clear and concise communicator
• Ability to easily adapt to change
• Comfortable in situations with little structure or established processes
• Customer care experience is preferred, including customer relationship development

Benefits

• Commuter/Transit Account
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Health Savings Account
• Dependent Care Flexible Spending Account
• Employee Discounts
• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Employer-Paid Short-Term Disability
• Healthcare Flexible Spending Account

Training + Development

Interview process

Visa Sponsorship

Security clearance