Designs and manufactures air distribution, ventilation and filtration products for HVAC systems.
Serve as the primary liaison and account owner between Ruskin and assigned clients
Collect and share customer feedback to support continuous improvement
Collaborate with internal teams to identify and resolve risks throughout the order lifecycle
Monitor account performance metrics weekly and drive improvements to exceed client expectations
Troubleshoot customer issues quickly to minimize disruption and maintain satisfaction
Follow pricing schedules and discount policies to ensure profitability and market competitiveness
Partner with cross-functional teams to ensure accurate and timely product delivery
Build and maintain strong relationships with account stakeholders to ensure retention and loyalty
Monitor accounts daily to identify risks and drive proactive communication
Facilitate order management processes from quote to post-sale support
Develop and implement strategic account plans aligned with client goals and company capabilities
Four-year business degree or equivalent combination of education and customer-facing experience
Demonstrated emotional intelligence and flexibility across multiple projects
5+ years in customer-facing customer service roles in lieu of Degree
Proficiency in MS Office, Power BI, and CRM software
Proficiency in interpreting customer requests and business documents
2+ years in customer service, account management, or sales roles
Strong communication skills with attention to detail and follow-through
Experience supporting manufactured products in the commercial building market
Ability to read and interpret technical manuals, code regulations, and agency standards
The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity. There may be occasional opportunities to visit a lab or plant for meetings or collaboration. Reasonable accommodations may be made for individuals with disabilities.