Leasing Specialist

Description

• Effectively identifies and resolves resident concerns, from maintenance issues to service inquiries, with a solution-oriented approach. Communicates clearly, follows up promptly, and ensures issues are fully resolved, contributing to positive resident experiences and retention.
• Conduct tours scheduled in person tours with prospective residents who arrive at the property and perform warm hand off for scheduled tours. Keep Funnel/Outlook calendar updated so tours can be scheduled appropriately.

Requirements

• Ability to communicate effectively over writing, phone, and computer mediums.
• Demonstrate exceptional ability to build rapport with prospective and current residents through clear, professional, and timely communication. Effectively addresses resident concerns, provides accurate information about policies, and ensures a seamless transition from inquiry to move-in, contributing to high resident satisfaction and positive NPS scores.
• Pass criminal background screening prior to employment.
• A driver's license is required.
• 2+ years of customer service experience preferred.
• High School diploma or GED required.
• Consistently seeks opportunities to enhance resident satisfaction and community involvement by planning and facilitating resident events, coordinating outreach programs, and staying aware of resident needs and preferences. Demonstrates initiative in fostering a welcoming and engaged community.
• If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.
• Use of technology including computer software and iPad.
• 1+ years of sales experience preferred.
• Exhibits strong proficiency in utilizing property management software, digital marketing tools, and leasing platforms to track leads, manage applications, and maintain accurate records. Consistently leverages technology to enhance workflow efficiency, monitor occupancy trends, and support marketing strategies, ensuring optimal community visibility and operational success.

Benefits

• Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
• 4% company match for your 401k.
• Tenure-based Anniversary Recess.
• Continuing education and tuition reimbursement.
• Avanti Advisors Program to help new hires with onboarding.
• Up to 40% apartment discount.
• A generous PTO policy.
• Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
• Avanti Cares Program that helps employees in financial need.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance