Supervise and direct Night Managers (NM) to ensure the client's strategy is executed and all services are performed correctly
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Formulate and manage an effective service strategy and schedule tailored to each client
Approve NM and / or Service Representatives pay sheets; ensure accuracy
Schedule each non-routine activity in client facilities using Outlook
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Participate and be present in monthly Contractor paydays
Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
Communicate client survey responses to the DOO, NMs, and Contractors
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled
Ensure adequate (internal and external) staffing needs to service clients
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise
Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance
Promote the sale of, procure, and monitor supplies for clients.
Notify Sales Executives of potential accounts in your territory, especially new construction
Requirements
facility management
communication
detail-oriented
bachelor's degree
microsoft office
crm
Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience
Excellent verbal and strong written communication skills
Positive and out-going personality; great at building relationships
Must have reliable transportation
Highly detail-oriented and excellent follow-through on commitments
High School diploma required, bachelor's degree highly desirable
Proficient in Microsoft Office and knowledge of CRM databases
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management.
Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency.
The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs.
Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements.
Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management.
With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value.
City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.
Culture + Values
Honesty
Integrity
Commitment to Excellence
Customer Focused
Teamwork
Respect for Others
Environment + Sustainability
Commitment to reducing environmental impact through sustainability initiatives
Encouraging energy-efficient practices and use of environmentally friendly products
Focus on waste reduction, recycling, and responsible disposal
Work to ensure sustainable operations at all locations
Active pursuit of energy conservation goals
Inclusion & Diversity
Promote a culture of inclusion by valuing diverse perspectives and backgrounds
Support equal opportunities for all employees regardless of gender, ethnicity, or background
Ensure fair and equitable compensation for all employees