Account Manager

Description

• Supervise and direct Night Managers (NM) to ensure the client's strategy is executed and all services are performed correctly
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Formulate and manage an effective service strategy and schedule tailored to each client
• Approve NM and / or Service Representatives pay sheets; ensure accuracy
• Schedule each non-routine activity in client facilities using Outlook
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Participate and be present in monthly Contractor paydays
• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Communicate client survey responses to the DOO, NMs, and Contractors
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled
• Ensure adequate (internal and external) staffing needs to service clients
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise
• Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance
• Promote the sale of, procure, and monitor supplies for clients.
• Notify Sales Executives of potential accounts in your territory, especially new construction

Requirements

• Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience
• Excellent verbal and strong written communication skills
• Positive and out-going personality; great at building relationships
• Must have reliable transportation
• Highly detail-oriented and excellent follow-through on commitments
• High School diploma required, bachelor's degree highly desirable
• Proficient in Microsoft Office and knowledge of CRM databases

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance