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Community Manager - The Maverick
The Garrett Companies
Lead and manage daily operations of a luxury apartment community, ensuring high occupancy and positive resident experiences.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Greenwood, IN
Onsite
Company Size
375 Employees
Service Specialisms
Property Development
Construction Services
General Contracting
Design
Turnkey Solutions
Sector Specialisms
Multifamily Residential
Student Housing
Mixed-Use Communities
Commercial Real Estate
Steel and Metal Construction
Thermal and Moisture Protection
Wood and Plastic Construction
Role
What you would be doing
move-in/move-out inspections
team recruitment
future planning
site readiness
client communication
market study
- Complete move-in / move-out inspections with residents.
- Identifies, recruits, interviews and hires appropriate team members for the community.
- Manage future exposure and plan for renewals 120 days out to ensure occupancy stability.
- Ensure the community is open and ready for business at scheduled time daily and that any and all after hours emergencies are appropriately handled.
- Consistently and effectively communicates with Director of Property Management and relevant teams regarding community performance.
- Collaborates with upper management on the objectives for the community and how best to achieve budgeted goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization.
- Initiate, prioritize and assign individual and onsite team daily activities, including leasing, customer experience relations, marketing, social media posting, vendor relations, selection and recruitment, accounts receivable, accounts payable and make- ready apartment homes.
- Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. This includes but is not limited to responding to internet leads, answering phone calls and showing prospective residents their future apartment home.
- Hold regular team meetings to communicate goals, progress, expectations, on-site safety meetings and implementation of new policies and procedures.
- Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation.
- Complete market study on a regular basis and consistently communicate updates and new communities in the pipeline. Manager is expected to be able to make strategic marketing and leasing decisions on the community’s behalf for continued success, in addition to overseeing the leasing team.
- Follow-up with ALL prospects via phone call, email and hand written thank you card.
- Maintains relationship with vendors, residents, team members and associates on a professional level at all times.
- The Community Manager is responsible for day to day operations of an initial lease-up community and stabilizing the asset to ensure it is fully occupied at appropriate rent levels in accordance with the budget.
- Leads, develops and coordinates onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance.
What you bring
financial analysis
experienced
problem solving
proficiency
organizational skills
leadership potential
- Ability to calculate figures and amounts such as occupancy percentages, gross potential rent and commissions.
- Minimum of 5 years property management experience.
- Understanding the difference between causation and correlation.
- Expert knowledge of the community’s market, including but not limited to, direct local and product competition, rent levels, amenity preferences, the general housing market, the job market and neighborhood demographics.
- Strong organizational skills.
- Ability to listen and understand intents and goals.
- Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.
- Ability to think creatively and innovatively.
- Excellent written and verbal skills.
- Ability to anticipate.
- Relentless problem solving skills.
- Some lifting; up to 25lbs
- Dynamic leadership potential without oversized ego.
- Ability to sit or stand for long periods at a time
- Proven self-starter with internal drive to work on initiatives and goals with little prompting.
- Must be consistently detail oriented.
- Ability to climb up to four flights of stairs to access apartments
- Ability to recognize personal shortcomings.
- Ability to walk several acres to tour community
- Ability to read, analyze, interpret and write required reports, correspondence and policy/procedure manuals.
- Working knowledge or ability to quickly learn accounting software (Entrata); order processing systems; payroll systems; human resources software; Microsoft office, etc.
- Garrett Companies Onboard program.
- Scheduled Weekly Meeting with supervisor.
- Membership to professional organizations and continuing education is supported by The Garrett Companies.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check
- credit check
- employment verification
Company
Overview
2014 Founded
Year Established
Began operations with a focus on multifamily developments and has since expanded to full-scale operations.
18,000 Apartments
Units Delivered
Spanning across 22 states, showcasing significant growth and expansion across the United States.
#2 Ranking
Fortune Best Workplaces
Recognized as one of the top workplaces in the real estate industry by Fortune magazine.
- Operates in-house brands including hospitality ventures like I.C. Brewhouse and Runway 19 Coffee Co., showcasing an unusual focus on the restaurant industry.
- Projects encompass development, construction, and property management services, with a headquarters in Indiana and expansion hubs in Colorado and Tennessee.
- We are passionate about the customer experience.
- We believe in teamwork, collaboration, and transparency.
- We focus on providing the highest quality product and service.
- We are driven by integrity and excellence.
- We believe in continuous improvement and innovation.
2035
Net Zero Goal
Target year for achieving net zero emissions across all operations.
- Committed to reducing environmental impact across all operations.
- Focus on sustainable building practices and energy-efficient designs.
- Aim to incorporate renewable energy solutions in all future developments.
- Prioritize the use of environmentally friendly materials in projects.
- Committed to fostering an inclusive and diverse workplace.
- Aims to ensure equal opportunities for all employees, regardless of background or identity.
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