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Butler Ambassador

Kw Property Management And Consulting

Offers property management, consulting, and investment services across residential and commercial sectors.

Provide luxury personal services and act as liaison for residents at a high‑end property.

2d ago

Junior (1-3 years), Entry-level

Full Time

Miami, FL

Onsite

Company Size

50 Employees

Service Specialisms

Association Management

Technology Solutions

Streamlined Operations

Lifestyle Enhancement

Accounting & Finance

Sector Specialisms

Residential

Commercial

Condominiums

Homeowner Associations

Luxury High-Rise Buildings

Mid-Rise Buildings

Garden Style Condominiums

Townhome Communities

Role

What you would be doing

reservation management

unit preparation

guest services

liaison

issue resolution

communication

Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.
Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.
Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs, if requested.
Acts as the owner/resident’s liaison between all aspects of the association.
Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check.
Service the owner/residents and guests with beverage requests in the Grand Lobby.
Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested.
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
Maintain a warm and friendly demeanor at all times.
Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings, if needed/requested.
Establish relationships with local merchants and service providers as needed.
Provides quality service to residents and guests.
Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources.
Produces any needed communications to meet Association request/needs.
Resolve all owner/residents’ concerns promptly. If unable report to management immediately for assistance.
Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested.
Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction.
Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association.
Take part in maintaining a clean working environment.
Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times

What you bring

computer skills

butler experience

communication