Receptionist

Description

• Assist residents with signing up for the online ActiveBuilding rent payment portal.
• Help maintain a safe and secure environment for residents and guests.
• Assist with scheduling vendors such as pest control, elevators, grounds, and other routine services.
• Monitor lobby activity, security cameras, and parking areas; report unauthorized vehicles.
• Monitor building alarm indicators and coordinate responses with the Building Manager.
• Manage resident FOB key assignments and maintain a current tracking log.
• Ensure resident interactions are handled with patience, respect, and exceptional customer service.
• Track and close work orders once completed.
• Submit and track Reasonable Accommodation Requests, ensuring accurate documentation.
• Create, post, and distribute memos, notices, and rent receipts to residents.
• Answer, screen, and route incoming calls promptly and accurately.
• Update resident bulletin boards monthly with current notices, safety information, and event flyers.
• Perform office tasks including copying, faxing, mailing, scanning, and filing.
• Order and track office supplies; keep the supply/storage area organized.
• Enter daily maintenance service requests in OneSite and assign tasks to maintenance staff.
• Welcome and assist residents, visitors, guests, and vendors with professionalism and courtesy.
• Listen for fire alarms and emergency pull cords; respond promptly and notify on-site staff.
• Assist in preparing Annual Recertification packets for the Occupancy Department.
• Maintain a warm and welcoming lobby atmosphere at all times.
• Maintain and update resident databases in Excel and RealPage OneSite.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word and Excel.
• Ability to lift or move office supplies and equipment up to 25 pounds.
• Occasional local travel may be required for errands or community-related tasks.
• Excellent organizational skills and strong attention to detail.
• Experience with RealPage OneSite is highly desirable.
• Previous receptionist or office experience, especially in senior housing or property management.
• Ability to sit, stand, and walk for extended periods.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong interpersonal skills; must be patient, friendly, and professional.

Benefits

• Employee assistance and more
• Paid time off and holidays
• Health, dental, and vision insurance
• Competitive pay
• Term life and Voluntary supplemental life insurance
• Retirement savings plan

Training + Development

Interview process

Visa Sponsorship

Security clearance