Resident Services Associate
Dandara
Provide customer service and support daily operations for residents in a Build-to-Rent community.
16 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Part Time
Aberdeen, Scotland, United Kingdom
Onsite
Company Size
3,000 Employees
Service Specialisms
Property Development
Construction
House Building
Commercial Office Development
Build to Rent
New Homes
Sector Specialisms
Residential
Commercial
Build to Rent
Housing Development
Sustainable Development
Property Management
Retail Space
Mixed-Use Development
Role
What you would be doing
records management
key management
maintenance logging
health safety
media production
customer service
- Maintain accurate records for inventories, inspections, and meter readings
- Handle enquiries and support with viewings, move-ins, and check-outs
- Collaborate with marketing to prepare videos and photography when required
- Uphold health, safety, and security standards at all times
- Keep communal areas and available apartments presented to the highest standards
- Provide first-class customer service to residents and visitors
- Manage keys, parking, and security to ensure the building runs smoothly
- Support resident events and community engagement initiatives
- Log and follow up on maintenance issues and contractor access
What you bring
health & safety
arla
coshh
microsoft word
excel
communication
- Strong understanding of on-site health and safety requirements
- ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- Excellent organisation, attention to detail, and communication skills
- Health Assured Wisdom App
- Employee Assistance Programme (EAP)
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
- Competitive salary (discussed at interview)
- Up to 5% matched pension scheme
- 24-hour Digital Doctor access
- 3x salary life assurance (option to increase to x4)
- 33 days holiday (pro rata) + the option to buy 5 more
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A well-established global leader in the construction sector, recognized for delivering complex and impactful projects.
- Founded decades ago, with a reputation for excellence driven by quality, innovation, and efficiency.
- Operates across multiple continents, specializing in residential, commercial, and infrastructure development.
- Portfolio includes iconic buildings, large-scale residential communities, and essential transport infrastructure.
- Notable projects encompass cutting-edge residential complexes, sustainable urban developments, and high-profile commercial hubs.
- Expertise spans various sectors, including industrial and transport, with a focus on long-term value.
- Prides itself on fostering strong relationships with clients and partners, ensuring seamless project execution.
97% Waste Diverted
Construction Waste Management
Achieved significant reduction in landfill by redirecting 97% of construction waste away from landfills.
16% Water Efficiency
Water Usage Improvement
Exceeded water efficiency regulations by achieving 16% better performance than required standards.
100% Renewable Energy
Energy Usage
Utilizes entirely renewable electricity sources, backed by REGOs, across all construction sites and offices.
10% Biodiversity Gain
Ecological Initiatives
Aims to achieve a minimum 10% Biodiversity Net Gain on all development sites, supporting local wildlife diversity.
- Committed to achieving net zero carbon by 2050 or sooner, with a Net Zero Carbon Strategy to be published in Q1 2025
- Aiming for zero waste to landfill by 2030
- Embodied carbon reductions targeting RIBA/LETI benchmarks, levels LETI 2030 or equivalent
- Pursuing HQM 4-Star and BREEAM Excellent standards in new developments
- Introduced low-carbon logistics hub and electric vehicle initiatives (Cycle-to-Work/e-vehicle schemes)
- Joined Future Homes Hub, committed to whole-life carbon measurement and zero-carbon home benchmarks
- Joined Homes for Nature pledge: installing bird-nesting bricks/boxes and hedgehog highways on every new home from Sept 2024
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