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Service Dispatcher
Superior Electrical Mechanical & Plumbing, Inc.
Coordinate and dispatch service technicians, manage work orders and customer communication.
7d ago
$18 - $24
Junior (1-3 years), Entry-level
Full Time
Rancho Cucamonga, CA
Onsite
Company Size
291 Employees
Service Specialisms
Electrical
Mechanical
Plumbing
Commercial new construction
Tenant improvements
Remodels
Design‑build
Emergency service
Sector Specialisms
Commercial
Industrial
Energy
Healthcare
Institutional
Residential
Role
What you would be doing
work orders
gps tracking
scheduling
workflow monitoring
customer service
email handling
- Create work orders and support documentation to complete service requests
- Monitor and document GPS on service technicians and provide accurate estimated time of arrivals
- Take detailed work order notes and communicate relevant information to others
- Schedule and coordinate service calls within department guidelines
- Follow-up with service technicians, service managers and account managers regarding work orders, callbacks and paperwork
- Monitor technician workflow and job site progress
- Provide informative and proactive customer service
- Receive and process inbound customer emails and service technician calls
What you bring
high school
data entry
typing
time management
construction knowledge
multitasking
- High school diploma or equivalent
- Must possess accurate data entry skills with the ability to type 35WPM with no errors
- Strong time-management skills
- Construction knowledge in plumbing, electrical or construction is desired but not required
- Ability to multitask and prioritize workflow
- Superior Electrical, Mechanical & Plumbing, Inc. is a service company providing customer service throughout California and other states. We offer competitive wages, medical coverage, 401(k) employee contributions, supplemental insurance options, sick leave, vacation time and skilled trade development
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$40 Million
Annual Revenue
The company has an estimated annual revenue of $40 million, reflecting its steady financial footing.
30+ Years
Team Expertise
The plumbing vice president and electrical managers each bring over three decades of experience across various sectors.
- Founded by a family driven by a philosophy of safety, integrity and quality, it has grown into a full‑service, multi‑licensed contractor.
- Serves commercial and industrial clients across California, Nevada, Texas, and Hawaii, handling everything from ground‑up construction to remodels and 24/7 emergency service.
- Operates from its Rancho Cucamonga headquarters (with regional offices) and manages projects for grocery stores, convenience retailers, offices, restaurants, banks, hospitals, federal facilities, and more.
- Teams coordinate across disciplines—such as tenant improvements, new commercial builds, retrofit, and maintenance—to streamline complex jobs.
- Maintains a 24‑hour emergency hotline and proactive maintenance services, ensuring client operations never stall.
- Uniquely caters to specialized grocers and convenience stores, carving a niche in service‑intensive retail environments.
- Safety First: We are committed to providing a safe working environment for all employees and customers.
- Integrity: We uphold the highest standards of ethics and integrity in everything we do.
- Quality: We take pride in delivering high-quality work that meets or exceeds our customers' expectations.
- Customer Satisfaction: We build long-term relationships with our customers by providing exceptional service.
- Teamwork: We value collaboration and work together to achieve shared goals.
Net Zero Target Date
2050
The goal to achieve net zero emissions by a specific future year.
- Promotes environmental sustainability through energy-efficient systems and eco-friendly solutions.
- Prioritizes the use of sustainable materials and resources in projects.
- Actively reduces waste and recycles materials wherever possible.
- Aims for carbon-neutral construction practices and energy-efficient building systems.
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