11 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
501-1,000 employees Employees
Service Specialisms
Sector Specialisms
Description
team coaching
member experience
building standards
brand alignment
innovation
team engagement
Join Fora as a Member Experience Manager and help shape the future of work. The role leads a passionate team, creates exceptional experiences, and brings vibrant workspaces to life. Fora is driven by a desire to improve how people work, offering hospitality, community, and wellness to enable productive, healthy, and happy work.
The Member Experience Manager will coach and develop a high‑performing front‑of‑house team, ensure seamless member interactions, uphold building standards, and collaborate with broader Fora functions to maintain brand consistency. The role also drives innovation to enhance member experiences and team engagement.
- Coach and develop a high‑performing front‑of‑house team.
- Deliver seamless member experiences and ensure every member feels valued.
- Maintain impeccable building standards, health, safety and compliance.
- Partner with wider Fora teams to uphold brand consistency.
- Introduce ideas to improve member experience and team engagement.
Requirements
hospitality
retail
leadership
communication
organisational
fast‑paced
The ideal candidate has hospitality, retail or co‑working experience, proven supervisory skills in a customer‑facing setting, excellent verbal and written communication, strong organisation, attention to detail, and the ability to thrive in a fast‑paced environment. Professional integrity, reliability and a passion for delivering exceptional service are essential.
- Hospitality, retail or co‑working industry experience.
- Proven leadership in a customer‑facing environment.
- Strong verbal and written communication skills.
- Excellent organisational abilities and attention to detail.
- Ability to work efficiently in a fast‑paced setting.
Benefits
Fora supports its people with a 37.5‑hour week, uniform allowance, learning and development opportunities, 28 days holiday plus a birthday day, monthly lunch vouchers, a holiday‑buying scheme, Health Shield expense reimbursement, and up to six counseling sessions per year.
- 37.5‑hour work week (Monday‑Friday).
- Uniform allowance.
- Learning and development programmes.
- 28 days holiday plus birthday off.
- Monthly lunch via Deliveroo.
- Holiday buying scheme.
- Health Shield expense reimbursement.
- Up to six counseling sessions per year.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
A new world of work. At Fora, we’re driven by one simple truth; everyone works differently. We’re for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. And we embrace each and every workstyle, so that our members can do their best work, in their own unique way. Because work isn’t just somewhere you go, it’s where you’re going too.