Customer Support Engineer (Hybrid - Lee County, Florida)
Hexagon Safety, Infrastructure & Geospatial
Hexagon Safety, Infrastructure & Geospatial provides innovative solutions for public safety and infrastructure management.
Support, troubleshoot, and train users of public safety software, with onsite visits.
7 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Madison, WI
Hybrid
Company Size
3,000 Employees
Service Specialisms
Public Safety Solutions
Geospatial Technology
Smart Cities
Emergency Management
Critical Infrastructure Protection
Risk Management
Data Analytics
Automation
Sector Specialisms
Public Safety
Defense
Transportation
Government
Physical Security
Aviation
Maritime
Rail
Role
Description
troubleshooting
incident resolution
customer support
product training
onsite support
product knowledge
Perform extensive troubleshooting of key software and hardware components
Conduct customer care review calls to discuss current open issues
Provide high-quality phone, web, and email support focusing on North American Hexagon Customers
Take ownership of technical incidents and coordinate resolution with services or product development teams when necessary
Keep abreast of new company products and services
Train customers in system operation and software functionality
Work onsite at customer locations 2 days per week (additional days as needed) in the Fort Myers / Lee County, FL area
Requirements
microsoft
sql
first responder
customer service
fast learner
onsite
Readiness to learn new technologies at lightning speed
Be able to replicate complex customer issues
Able to work at local customer locations 2 days per week with additional onsite days as needed
2-4 years of customer service experience is a plus, but not required
First Responder or Public Safety experience highly preferred
A passion to communicate and respond rapidly to client concerns and maintaining a quality flow of update information during the resolution process
General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Hexagon Safety, Infrastructure & Geospatial is at the forefront of public safety and infrastructure management, offering cutting-edge solutions.
With a strong history of technological innovation, they empower organizations worldwide to respond to emergencies, manage infrastructure, and improve public services.
The division specializes in geospatial technologies, helping industries leverage data for more efficient decision-making and operations.
Their typical projects include smart city solutions, transportation management systems, emergency response optimization, and critical infrastructure monitoring.
Hexagon's solutions are used across various sectors, such as utilities, transportation, government, and energy, ensuring safety and reliability in urban environments.
The company stands out for its integration of advanced geospatial data with AI and IoT, enabling real-time, data-driven responses to crises and operational challenges.
Culture + Values
Those who are customer-centric focus on building long-term relationships based on trust.
Emphasize integrity and act with the highest ethical standards.
Encourage innovation and creativity in all aspects of the work.
A results-driven approach is taken, committed to delivering high-quality outcomes.
Foster collaboration and believe that diverse perspectives lead to better solutions.
Environment + Sustainability
27% CO2 Reduction
Carbon Emissions Drop
Achieved over the past five years through various initiatives.
Creates long-term sustainable value for stakeholders through ESG strategy.
Committed to achieving net-zero emissions by 2030.
Focuses on providing sustainable solutions through digital transformation to reduce resource consumption and improve energy efficiency.
Inclusion & Diversity
30% Women
Leadership Target
Aiming to achieve representation of women in leadership roles by a specific goal year.
A workplace committed to fostering an inclusive and diverse environment.
Reflecting the diversity of the communities in which they operate by hiring and supporting underrepresented groups.