IT Advanced Systems Support

Overview

Provide advanced technical support for complex user issues, hardware, software, and SharePoint.

Key Responsibilities

• product liaison
• system setup
• ticket management
• sharepoint support
• enterprise apps
• user training

Tasks

-May act as product liaison for major products, working with vendors to solve technical issues as needed -Maintain system standards; load and initialize PC software (operating system, networking software, applications software, MDM, etc.); test PCs and Macs for correct network operations including access to printers, e-mail, and business applications; instructs users on use of their PC or MAC and its access to the network; configure new workstations and setup computers based upon an existing client/server model -Research, resolve, and respond to highly complex questions; capture and document the details of an issue and the troubleshooting steps taken to escalate the issue or document the identification and resolution; use a ticketing system to track and route problems and requests, and document solutions -Instructs users in the use of equipment, software, and manuals. Identifies and escalates situations requiring urgent attention -Provide expert and creative solutions to user problems of a complex nature to ensure user satisfaction and productivity. -Provide support and administration for SharePoint, including user permissions, document libraries, and troubleshooting site access or syncing issues -Assist in managing Enterprise applications, including desktop installation/configuration and permissions assignment.

Requirements

• troubleshooting
• azure
• sharepoint
• intune
• networking
• windows server

What You Bring

-Hardware/software troubleshooting experience. -Knowledge of Windows Server/Azure administration and using cloud-based Applications -Knowledge of SharePoint is a must -Minimum of 2 years of support experience -Working knowledge and experience with Windows 10/11 setup and macOS setup and troubleshooting, Outlook, and Microsoft Office -Ability to effectively learn and acquire new knowledge and skills -Experience with Intune or similar device management preferred. -Networking and wireless networking experience preferred

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