Service Technician

Description

• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Represent the Company in the support of product startup, warranty service and billable repair
• Analyze, review, and inspection of findings to determine source of problem, and recommends repair, replacement, or other corrective actions
• Provide start-up/commissioning services or other training to customer
• Plan and coordinate activities concerned with investigating and resolving customer reports of technical problems
• Perform mechanical, electrical, and hydraulic service on products and perform adjustments
• The position also assists management in sales, field service and warranty issues

Requirements

• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review
• Proven ability to initiate and maintain strong working relationships with internal and external customers. (Ex. Working with Company Engineering and Sales team to ensure all customer contacts are knowledgeable of customer activity)
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills
• 2+ years of related field technician experience
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
• Valid driver license
• Ability to travel throughout Western PA, Ohio, and West Virginia

Benefits

• Primary work hours will be Monday through Friday

Training + Development

Interview process

Visa Sponsorship

Security clearance