Application Support Analyst

This role goes beyond typical tech support. You’ll be involved in everything from real-time issue resolution and system monitoring to enhancement projects and vendor collaboration. Every day brings new challenges and opportunities to make a real impact. Courtesy, tact, and professionalism are essential, as you’ll be working closely with a variety of teams across the organization.

• Collaborate with internal IT team members to troubleshoot and resolve technical issues
• Assist with the implementation and modification of systems across various sites
• Deliver hands-on training and retraining to staff, both one-on-one and in groups
• Stay current with emerging technologies that affect our operations
• Conduct routine monitoring and administration of critical systems
• Liaise with external vendors to ensure smooth system functionality
• Analyze user requirements and help develop custom solutions and reports
• Provide front-line technical support (phone, email, remote, and onsite) to minimize downtime and boost productivity

Do you thrive in a fast-paced, hands-on technical environment? Are you passionate about solving problems and supporting mission-critical systems?

• Diploma or degree in Computer Science, Programming, or equivalent experience
• Strong problem-solving, multi-tasking, and customer service skills
• Valid Ontario G Driver’s Licence and access to a vehicle (travel required)
• Proactive, adaptable, and eager to learn new systems
• Excellent English communication—written and verbal
• Knowledge of SQL and relational databases is a strong asset
• 2–3 years of experience in technical support or IT systems

Salary range $55,000 to $65,000 based on experience.

• Give back to our communities with two paid volunteer days annually and opportunities to become involved in events
• A comprehensive total rewards package and benefits to support your wellbeing
• Flexible work policies and strong work-life balance