Client Partnership Representative

As a Client Partnership Representative (CPR), you will act as the primary liaison between the company and its clients, fostering strong, long-term relationships. You will work closely with clients to understand their needs and objectives, providing tailored solutions that drive mutual success. Through proactive communication and strategic account management, you will ensure client satisfaction and retention. Additionally, you will identify opportunities for growth within existing accounts, collaborating with internal teams to deliver exceptional service and support.

• Cross functional leader will communicate client initiatives with internal Operations, Sales, Sustainability, and Marketing teams.
• Manage a portfolio of existing clients, ensuring satisfaction, renewals, and expansion opportunities.
• Works closely with sales team for all upselling opportunities.
• Schedules and attends client Quarterly Business Reviews and/ or meetings scheduled by client or other CheckSammy team members.
• Meet regularly with leaders within CheckSammy to ensure alignment with client(s) is being met.
• Delivers critical client information and feedback to all necessary parties within CheckSammy.
• Identify and execute upsell and cross-sell opportunities to increase revenue and strengthen partnerships.
• Development of client KPI’s as they relate to CheckSammy’s business offering.
• Attends tradeshow events as needed.

• Fully understands and communicates CheckSammy value proposition.
• Hands-on familiarity with CRMs (HubSpot preferred) and customer analytics tools.
• Highly desirable: Experience in Waste Industry, Environmental Services or similar.
• 2–4 years in Customer Success or Account Management (SaaS, B2B services).
• Analytical mindset with the ability to turn KPIs into actionable insights.
• Strong communicator and relationship builder.
• CRM experience (HubSpot a plus).
• Experience with creating collateral (decks, proposals, case studies) and delivering them in a client-facing context.
• Experience creating and delivering client-facing collateral (decks, proposals).
• BA/BS in Business Management or associate degree or equivalent.
• Proven success in reducing churn and expanding existing accounts.

Our greatest asset is our people. Our fast-paced, energetic culture is fueled by employees who are passionate about innovation and sustainability. At CheckSammy, you’ll have the opportunity to revolutionize the future of waste, recycling, and sustainability while working with cutting-edge facilities and technologies that maximize impact. Be part of a team that values creativity, collaboration, and making a tangible difference for the planet.