Client Services Account Manager

Overview

Manage client accounts, drive renewals and growth for Barbour ABI solutions.

Key Responsibilities

• crm logging
• client meetings
• product updates
• revenue targets
• account management
• client feedback

Tasks

-Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard. -Achieve monthly revenue targets on account renewals -Provide an unrivalled account management service to your allocated set of clients -Understand and communicate regular product updates to your clients -Understand your clients and match their needs to the Barbour ABI product portfolio -Accurately log your client interactions on the CRM system -Effectively manage regular client contact levels to ensure you are serving your accounts effectively -Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products -Provide feedback from clients to the business, so we can continually improve our offering

Requirements

• self-motivated
• time management
• detail-oriented
• customer service
• under pressure
• account management

What You Bring

-Self-motivated and determined -Strong planning, organisation and time management skills -Excellent attention to detail -Excellent customer service skills and the ability to build strong and long lasting relationships with clients -Capable of working under pressure to tight deadlines -Achieve relevant KPI's -Excellent administrative skills -Experience in a similar Client Services / Account Management role

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Benefits

-3pm finish on a Friday -Great company culture that offers professional development, training and regular social events -Hybrid working for everyone -25 to 30 days holiday -Pension and Life Assurance -Generous commission scheme -Day off for your birthday -Purchase extra holidays -Salary: £26,500 per annum -Volunteering days

About Infopro Digital

-Began with a mission to deliver targeted information and software to professional communities. -Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents. -Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows. -Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution. -Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.

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