Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Provide courteous front desk service, handling check‑ins, check‑outs, reservations and guest inquiries.
15 days ago ago
Junior (1-3 years)
Full Time
Columbus, OH
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
Description
check-ins
check-outs
reservations
cash handling
promotion management
guest services
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maintain a warm and friendly demeanor at all times.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Follow all cash handling and credit policies.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Maintain a clean work area.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Assist guests with safe deposit boxes .
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Be aware of closed out and restricted dates.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Requirements
front desk
computer
high school
customer service
multitasking
emergency
Must be able to multitask and prioritize departmental functions to meet deadlines.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Experience in a hotel or a related field preferred.
Must be able to maintain confidentiality of information.
Use proper two-way radio etiquette at all times when communicating with other employees.
Computer experience required.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to show initiative, including anticipating guest or operational needs.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Have knowledge of emergency procedures and assist as needed.
Customer Services experience preferred.
Be familiar with all in-house groups.
High School diploma or equivalent required.
Must be able to cross-train in other hotel related areas.
College course work in related field helpful.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be familiar with hospitality terminology.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
Specializes in identifying and unlocking value across the hospitality and real estate sectors.
Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
Expertise includes hotel operations, development, asset management, and investment strategies.
Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
Known for innovative strategies and the ability to transform and enhance real estate properties.
Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
Commitment to excellence in hospitality
Innovation through technology and operational efficiency
Creating memorable guest experiences
A culture of respect, integrity, and professionalism
Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
Commitment to reducing carbon footprint
Investment in energy-efficient technologies
Water conservation programs
Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
Focus on creating an inclusive and diverse workforce
Gender balance initiatives, with a focus on leadership roles