

Global IT and engineering staffing firm delivering contingent, permanent, MSP and direct‑sourcing talent solutions.
This individual will also maintain team trackers and metrics to support qualitative and quantitative information for process improvements. Flexibility in work schedule is required due to the needs of outages, internal/external partners, and 24×7 service.
The primary Client Incident Management Senior Analyst is responsible for creating written communications to internal and external stakeholders regarding technology outages and escalated issues. This individual will collaborate with internal business partners, influence company-wide process improvements, and work with external stakeholders to communicate process improvements, root-cause/preventative measures, and outage trends.