Leasing Associate

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Conducts scheduled Residents’ apartment visits.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Supports Resident events and activities within the Community
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Screens property visitors, guests and contractors
• Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Register, secure and correctly issue Resident parcels/deliveries
• Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Manages cancellations.
• Supports other communities when required including cross selling based upon potential resident requirements.
• Responds to online (webchat) and email enquiries in a professional and engaging manner
• Proactively attends to or organises ad hoc or minor cleaning requirements.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Assists with Community preparations, including move-in and move-out processes.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.

• Numerical skills necessary to complete the above activities
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
• Fluent English verbal and written communication skills
• Proficient at using online and web tools/resources for gathering and presenting research and information
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• Proficiency in using property operations software. Training will however, be provided.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• High attention to detail in personal presentation
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

• Good level of general education