Service Writer

Description

• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
• Creates service estimate for customers prior to beginning work
• Initiates and closes all shop work orders as necessary
• Reviews work orders, warranty jobs, daily hours & determines
• Assigns work orders and schedules workload of technicians
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews
• Complete & submit parts exchange core reports in a timely manner
• Coordinate with customer regarding service estimate, approval, prior to beginning work
• Reviews service Work In Progress for work orders closed in shop and open in service accounting
• Checks all requisitions for proper coding
• Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s
• Reviews and approves daily hours on each work order
• Figures dollar amounts on firm rates
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas

Requirements

• Ability to direct the work of others
• Basic knowledge of DBS
• Ability to work in a fast-paced environment
• 3+ years customer service experience
• 5 years’ experience as a technician or comparable position
• Warranty training/knowledge
• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• 3+ years administrative/clerical experience
• 1+ years supervisory/management experience
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• High School Diploma or GED
• Intermediate knowledge of ET/SIS/SIS Web/STW
• Safety & Product Knowledge
• 2 years vocational training preferred
• Basic knowledge of Microsoft Word and Outlook
• Noise: Moderate
• 1+ years sales experience
• Basic knowledge of SIMSI

Benefits

• Medical, dental, and vision insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance