Senior Manager of Facilities and Services (San Piedra - POD 2)
Mark-Taylor, Inc.
Lead multi-site facilities maintenance, safety, and team development for residential communities.
3 days ago ago
$80,000
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Phoenix, AZ
Onsite
Company Size
216 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Role
What you would be doing
preventive maintenance
inventory management
capital projects
safety management
service reporting
vendor coordination
- Adhere to Mark-Taylor Residential Safety Programs, policies, and procedures.
- Maintain accurate records regarding preventative maintenance, work orders, inspections, inventories, pool chemical logs, make-ready and turn units.
- Conduct ongoing quality assurance review from the On-Call Technician to ensure the call was handled with professionalism and to the Mark-Taylor 5-Star standard. Coach if needed but also highlight with the team when the response is spot on to encourage the same delivery from each team member in the On-Call rotation.
- Both oversee and execute the hands-on maintenance duties necessary to maintain and enhance the value of the communities within the POD. This includes consistent inspections and diagnosing problems and making necessary repairs in areas such as HVAC, electrical, plumbing, pool, flooring, carpentry, dry walling, appliances, and exterior structures.
- Take ownership and complete all tasks relating to promotion, succession, compensation, and transition planning as it pertains to the team.
- Complete a Weekly Service Report in a timely manner.
- Review the Issue & Cycle Count reports to identify staff that show limited or no usage of the SupplyWare platform and coach to the appropriate expectation.
- Manage the daily inventory of the apartments to support leasing efforts including the Service Turn/Project Board.
- Oversee capital project bidding, oversight, and execution.
- Maintain optimal schedule for move out inspection and final walk completions in the Project Board, allowing for Service Scheduling Specialist to assign turn tasks timely and accurately.
- Exhibit a pattern of developing skilled team members through proper training in conjunction with incorporating the specific cultural traits of Mark-Taylor.
- Participate in the hiring process for all service employees at the communities within the POD.
- Maintain an excellent customer service relationship with all residents and team members.
- Maintain an up-to-date Mark-Taylor training transcript and upkeep of OHSA and other applicable certifications.
- Responsible for delegation of overall maintenance and upkeep throughout all POD communities.
- Lead by example and be a role model for the standards and behaviors consistent with the guiding principles and culture of Mark-Taylor.
- Support ADF and BPE teams in leading training classes.
- Oversee ongoing employee performance management through courageous conversations and applicable HR processes. Create the most streamlined and effective processes and procedures commensurate for growth of each team member within the POD service team.
- Assist with Preventative Maintenance Programs set forth by Management.
- Make sure all Assigned Tasks are completed by the scheduled date and by the person assigned. If not, there needs to be notes made by the person assigned to explain why. No turn task should have a date that has passed and/or not completed.
- Coach, mentor, and inspire a team of multi-site service personnel, coordinating their activities and individual goals through tactical planning.
- Oversee and schedule contractors/vendors as needed for repairs.
- Maintain accuracy of On-Call calendar for all sites within the POD and ensure appropriate waterfalls are in place and schedule out beyond 3 weeks.
- Conduct periodic facility assessments identifying areas of risk, deferred maintenance, savings opportunities and executing corrective action plans including documenting and communicating all plans and actions.
- Serve as a mentor to other MFS, act as a “go-to subject matter expert” for geographic region.
- Lead and manage employee health and safety. Maintain and oversee emergency action plans for all communities within the POD; act as safety officer and conduct trainings as required including fire, natural disasters, and terror events; management of OSHA safety protocols; oversee ergonomic assessments; manage indoor air quality, water purity and surface safety; ensure all health and safety guidelines are documented, communicated, and continually upheld. Maintain first aid kits, AED machines and fire extinguishers and other required life safety items for communities within the POD.
What you bring
epa cert
osha-30
vendor management
maintenance manager
plumbing
hvac
- Knowledge in capital project bidding, oversight, and execution
- Record of high performance within team and complete training records within own team
- Record of promoting and training team members
- Basic computer skills required for reporting
- EPA Certification
- Experience with vendor management
- 3 years of experience as a Maintenance Manager in a multifamily environment is required.
- High School or GED required
- Extensive knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards
- OSHA-30 certification
- Opportunities for career growth
- Employee appreciation events
- Medical, dental, vision benefits, including paid parental leave
- Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
- Paid time off, paid sick time, paid holidays, paid volunteer time
- Employee referral program
- MT Wellness program
- 401k with company match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all employees undergo pre‑employment screening, which includes drug testing.
People also searched
Facilities Manager Jobs in Phoenix United StatesBuilding Manager Jobs in Phoenix United StatesProperty Supervisor Jobs in Phoenix United StatesProperty Manager Jobs in Phoenix United StatesOperations Manager Jobs in Phoenix United StatesFacilities Manager Jobs in Tempe United StatesBuilding Manager Jobs in Tempe United StatesProperty Supervisor Jobs in Tempe United States
Company
Overview
Since 1985
Founding Year
The company has been a leader in the multifamily development sector for over three decades.
$2.5B
Financial Assets
The company has built a substantial portfolio of multifamily properties across the Southwest.
20,000 Units
Developed Properties
The company has built thousands of high-quality multifamily units, making it a significant player in the market.
2021
Consulting Launch
The firm expanded its services to include full lifecycle consulting for real estate projects.
- Over nearly four decades, it grew into Arizona’s largest apartment developer and a major Class‑A landlord.
- Typical projects include luxury rental communities featuring centralized leasing, smart‑home tech, and premium amenities.
- Known for tech‑forward operations, it partnered with iApartments to deploy smart locks, leak sensors and self‑guided tours.
- Delivering an exceptional living experience for residents.
- Creating opportunities for employees to succeed.
- Commitment to quality, excellence, and integrity in every aspect of the business.
- Strong focus on teamwork and collaboration to achieve common goals.
- Encouraging continuous learning and professional development.
- Providing a supportive and motivating environment where employees are empowered to thrive.
2050
Carbon Neutrality Goal
Aims to achieve net-zero carbon emissions by the specified year through continuous progress.
- Committed to creating sustainable communities and reducing environmental impact.
- Incorporates eco-friendly practices in design, development, and property management operations.
- Ongoing efforts utilize energy-efficient technologies and sustainable materials.
- Employs water and energy-saving technologies in all new developments.
- fostering an inclusive workplace where all employees are valued and respected
- gender and ethnic diversity are core principles within recruitment and talent management processes
- specific programs aimed at providing leadership opportunities for women and minorities
- ongoing initiatives to track and improve gender diversity at all levels of the organization
Articles
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio