Service Product Manager at Innio Group in Waukesha, Wisconsin, United States | Kablio

Role

Description

product launch

digital catalog

pricing activation

market analysis

npi readiness

lifecycle management

Welcome to a world of innovation and inspiration at INNIO. As a Product Manager, Service and Upgrades, you will help shape the cross‑platform parts and kits strategy for the Waukesha service product line and drive the launch of differentiated service products for the Waukesha gas engine install base.

The role focuses on developing strategic initiatives, coordinating commercial launches, delivering service scope strategies, and maintaining the digital parts catalog. Collaboration with end users, channel partners, and new‑unit product teams ensures service readiness and optimal pricing across platforms.

Support development of strategic initiatives for Waukesha service platforms, including launching new parts and upgrade kits.
Coordinate commercial launches of new service products to sales managers, parts distributors, and end users.
Deliver service scope strategies for Waukesha parts and upgrade kit offerings.
Update the service cross‑platform lifecycle program and digital parts catalog.
Work closely with end users and channel partners to define and communicate lifecycle and catalog system changes.
Coordinate with new‑unit product management teams to ensure service readiness of new unit NPIs.
Support service parts pricing and item activation across Waukesha platforms.
Analyze install‑base parts market share and channel partner performance.

Requirements

bachelor's

4+ years

customer service

ms office

distribution

analytical

Successful candidates will have a bachelor’s degree (or equivalent high‑school qualification) and at least four years of relevant experience, including three years in a customer‑facing service role. Strong analytical skills, proficiency in MS Office, and experience with indirect distribution networks are essential. Travel up to 25 % of the time within North America is required, and visa sponsorship is not available.

Bachelor’s degree (or high school diploma) with at least 4 years relevant experience.
Minimum of 3 years in a customer‑facing service role.
Ability to travel up to 25% of the time within North America.
Proficiency with MS Office, Outlook, and Excel.
Experience with indirect channel or distribution networks.
Strong analytical skills.
Visa sponsorship is not available for this position.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship is not available for this position.

Security clearance

Information not given or found

Company

Overview

Delivers cutting-edge gas-powered energy solutions to industries worldwide.
Focuses on providing sustainable and efficient energy technologies with a strong emphasis on gas engines.
Innovative engines and services power industries such as energy, utilities, and manufacturing.
Has a rich history of providing reliable and scalable solutions, dating back several decades.
Supports a wide range of projects, from large-scale industrial plants to decentralized energy systems.
Helps clients reduce operational costs while maintaining high-performance energy generation.
Flagship products include gas engines that deliver high efficiency, lower emissions, and greater flexibility.
A key player in the shift towards cleaner energy sources in the industrial sector.

Culture + Values

Founded on collaboration: "Making progress together"
Transparent reporting aligned with Global Reporting Initiative standards
Passionate about making a difference and building trust among stakeholders
Customer-focused: empowering industries and communities in the energy transition
Reliability and resilience in operations and solutions

Environment + Sustainability

50% reduction

GHG Emissions Target

The company aims to reduce absolute Scope 1 & 2 GHG emissions by 50% by 2030, reflecting a significant commitment to lowering its carbon footprint.

42% reduction

Supply Chain Emissions Target

The company targets a 42% reduction in Scope 3 emissions by 2030, focusing on optimizing its supply chain's environmental impact.

80% suppliers

Net Zero Commitment

80% of the company's suppliers by spend are committed to achieving net zero by 2050, indicating strong collaboration on sustainability goals.

20% hydrogen today

Hydrogen-Ready Engines

All new Jenbacher engines are capable of using up to 20% hydrogen and can be retrofitted to run on 100% hydrogen by 2025, showcasing innovation in clean energy solutions.

Joined UN Race to Zero campaign
External independent verification of GRI compliance
Joined UN Global Compact and Responsible Minerals Initiative
EcoVadis Silver Medal; Sustainalytics top ranking in machinery sector

Inclusion & Diversity

Female Employees at 18.1%

Gender Diversity Metric

Female employees rose to 18.1% at the end of 2023, reflecting a 4% increase from 2022 and a 7.5% growth over three years.

+25% Diversity Target by 2025

Diversity Expansion Goal

Aims to increase representation of identified diversity groups by 25% across functions, using a 2020 baseline for comparison.

Leadership Development by 2030

Inclusive Leadership Initiative

Committed to advancing diverse leadership capabilities within the organization by 2030.

INNIO Group’s 2023 report notes continued work toward diverse and inclusive work environment.

Articles

Careers

About Us

Sustainability

Role

Description

product launch

digital catalog

pricing activation

market analysis

npi readiness

lifecycle management

Support development of strategic initiatives for Waukesha service platforms, including launching new parts and upgrade kits.
Coordinate commercial launches of new service products to sales managers, parts distributors, and end users.
Deliver service scope strategies for Waukesha parts and upgrade kit offerings.
Update the service cross‑platform lifecycle program and digital parts catalog.
Work closely with end users and channel partners to define and communicate lifecycle and catalog system changes.
Coordinate with new‑unit product management teams to ensure service readiness of new unit NPIs.
Support service parts pricing and item activation across Waukesha platforms.
Analyze install‑base parts market share and channel partner performance.

Requirements

bachelor's

4+ years

customer service

ms office

distribution

analytical

Bachelor’s degree (or high school diploma) with at least 4 years relevant experience.
Minimum of 3 years in a customer‑facing service role.
Ability to travel up to 25% of the time within North America.
Proficiency with MS Office, Outlook, and Excel.
Experience with indirect channel or distribution networks.
Strong analytical skills.
Visa sponsorship is not available for this position.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship is not available for this position.

Security clearance

Information not given or found

Company

Overview

Delivers cutting-edge gas-powered energy solutions to industries worldwide.
Focuses on providing sustainable and efficient energy technologies with a strong emphasis on gas engines.
Innovative engines and services power industries such as energy, utilities, and manufacturing.
Has a rich history of providing reliable and scalable solutions, dating back several decades.
Supports a wide range of projects, from large-scale industrial plants to decentralized energy systems.
Helps clients reduce operational costs while maintaining high-performance energy generation.
Flagship products include gas engines that deliver high efficiency, lower emissions, and greater flexibility.
A key player in the shift towards cleaner energy sources in the industrial sector.

Culture + Values

Founded on collaboration: "Making progress together"
Transparent reporting aligned with Global Reporting Initiative standards
Passionate about making a difference and building trust among stakeholders
Customer-focused: empowering industries and communities in the energy transition
Reliability and resilience in operations and solutions

Environment + Sustainability

50% reduction

GHG Emissions Target

The company aims to reduce absolute Scope 1 & 2 GHG emissions by 50% by 2030, reflecting a significant commitment to lowering its carbon footprint.

42% reduction

Supply Chain Emissions Target

The company targets a 42% reduction in Scope 3 emissions by 2030, focusing on optimizing its supply chain's environmental impact.

80% suppliers

Net Zero Commitment

80% of the company's suppliers by spend are committed to achieving net zero by 2050, indicating strong collaboration on sustainability goals.

20% hydrogen today

Hydrogen-Ready Engines

All new Jenbacher engines are capable of using up to 20% hydrogen and can be retrofitted to run on 100% hydrogen by 2025, showcasing innovation in clean energy solutions.

Joined UN Race to Zero campaign
External independent verification of GRI compliance
Joined UN Global Compact and Responsible Minerals Initiative
EcoVadis Silver Medal; Sustainalytics top ranking in machinery sector

Inclusion & Diversity

Female Employees at 18.1%

Gender Diversity Metric

Female employees rose to 18.1% at the end of 2023, reflecting a 4% increase from 2022 and a 7.5% growth over three years.

+25% Diversity Target by 2025

Diversity Expansion Goal

Aims to increase representation of identified diversity groups by 25% across functions, using a 2020 baseline for comparison.

Leadership Development by 2030

Inclusive Leadership Initiative

Committed to advancing diverse leadership capabilities within the organization by 2030.

INNIO Group’s 2023 report notes continued work toward diverse and inclusive work environment.

Articles

Careers

About Us

Sustainability