Provider of regulated electricity and natural gas delivery with major grid modernization investments.
Assist in deploying and managing WalkMe digital adoption solutions and training.
11 days ago ago
Entry-level
Internship
Allentown, PA
Office Full-Time
Company Size
9,657 Employees
Service Specialisms
Construction services
Engineering
Project Management
Consulting
Technical Services
Design
Turnkey
General Contractor
Sector Specialisms
Electric Distribution
Electric Transmission
Gas Distribution
Gas Transmission
Regulated Generation
Power Generation
Wholesale Energy Sales
Retail Energy Supply
Role
Description
platform setup
feature implementation
quality assurance
analytics reporting
content development
training support
Contribute to initiatives that scale the WalkMe Digital Adoption Platform (DAP) maturity across business units.
Assist with monthly reporting for WalkMe initiatives and other duties as assigned by management.
Perform quality assurance on the digital adoption platform owner and user experiences and leverage analytics to identify optimization opportunities.
Help implement advanced features and ensure alignment with center of excellence standards.
Support WalkMe platform setup and configuration for new deployments and enterprise rollouts.
Collaborate with stakeholders to promote training and enablement best practices, governance standards, and innovative digital adoption strategies.
Gather feedback and analytics to create success stories that demonstrate WalkMe’s impact on user adoption and business outcomes.
Support reporting and insights to measure engagement and adoption effectiveness.
Develop and maintain the digital adoption platform user content.
Assist analysts conduct training sessions and certification support.
Requirements
walkme
project management
enterprise apps
3.00 gpa
communication
problem solving
Skills in communication, leadership, and problem-solving.
Minimum 3.00 GPA.
Best practices in digital adoption governance and team operations.
Strong writing skills with attention to detail.
Exposure to enterprise applications and IT processes.
Completed freshman year of undergraduate studies with a declared major in Business, Education, Information Technology, Communications, Journalism, or a related field.
Data-driven decision-making through WalkMe Insights and analytics.
Project management fundamentals and collaboration in a corporate environment.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1920
Year of Incorporation
The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.
$14 billion invested
Infrastructure Investment
Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.
$7–8 billion annual revenue
Financial Performance
The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.
50 J.D. Power awards
Customer Satisfaction Recognition
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.
Culture + Values
Safety and Health: We do not compromise on safety and health.
Customer Focus: We deliver customer service that is second to none.
Diversity, Equity and Inclusion: We value each other and appreciate our differences.
Performance Excellence and Innovation: We get the job done right, and we are always improving.
Integrity and Openness: We do the right thing.
Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.
70% and 80% Reduction
CO2 and GHG Emissions Targets
Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.
$20B Investment
Infrastructure Modernization
Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.
$2.4B Improvements
Infrastructure Completed 2023
Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.
Engaged in over 150 active R&D projects.
Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
Expanded use of smart grids, automation, data analytics, and AI.
Donated over $13.6 million to community improvement initiatives in 2023.
Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.
Inclusion & Diversity
Top 1 utility
ESG & workforce diversity ranking
Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.
100% DEI score
Disability Equality Index
Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.
100+ students supported
Day-in-the-Life program
Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.
Annual conference held
Diverse business partnerships
Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.
Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
16 employee-led resource groups fostering professional development and cultural awareness.
Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
Mentorship opportunities through Disability:IN’s NexGen Leaders program.