Create reporting on holds and collaborate with Regional Sales Leaders, Mentors, and Sales Reps to move jobs from sold to net
Update our CRM (i360) and other appropriate systems with post-sales issues, comments, and resolutions
Manage office entry and respond to all visitors in a timely fashion, according to target response times and security protocols
Provide direct administrative support to Sales Leadership. This support includes scheduling meetings and events, booking travel, updating documents or lists, creating reports, and updating the CRM
Manage the administrative process for all sales from sold status to project measure completion
Manage appropriate reports and data to ensure company metrics are met
Identify and collaborate with the Corporate Office Manager to fulfill supply needs, maintain and manage a variety of office-related vendors, and coordinate food delivery, as needed
Manage and provide oversight over all sales holds and tasks requiring action and assist Sales Leadership, Mentors, and Sales Reps in resolving all post-sales issues that may cause delays
Oversee visitors’ experiences and ensure a personal, friendly experience for anyone coming into the West Chester office
Maintain an optimal office environment by keeping the appearance of common areas neat and organized and enforcing the required office-related procedures needed to preserve consistency in this area
Resolve and own Sales Admin holds and collaborate with the Finance Administrator to resolve Finance holds
Oversee and maintain select types of office equipment for uninterrupted function, collaborating with IT as necessary
Act as a key IHR Brand Ambassador, always representing the company positively and professionally, both on the phone and in person
Maintain IHR KPI metrics for sales and sales administration
Manage incoming and outgoing correspondence, including mail, emails, and miscellaneous inquiries in the West Chester Office
Oversee the day-to-day activities of the office as the main point of contact in the reception area, keeping management informed with routine and requested reporting
Review and process all new contracts
Requirements
salesforce
microsoft office
high school
2+ yrs
problem solving
communication
Ability to problem solve and collaborate with others to reach resolutions
Sales mindset
State-of-the-art technology tools and resources
Strong written and verbal communication skills
High School Diploma or equivalent
Highly organized
Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)
Ability to work autonomously
2+ years prior experience in sales or administration in home improvements, home services, or related industries
Accurately type 40+ words per minute
Attention to detail
Benefits
Highly competitive compensation package
Health, Dental, and Life insurance options
Generous time-off benefits, including company Holidays