Customer Service Representative
troubleshoot issues
update product info
frontline support
process orders
maintain records
follow up
Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support
Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers
Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Process orders, returns, and exchanges accurately and efficiently
Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner Identify and assess customer needs, providing accurate and helpful information or solutions
Maintain customer records and documentation accurately in the system
Follow up with customers to ensure resolution of issues and satisfaction with the resolution
Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively
high school diploma
communication
problem solving
crm
microsoft office
attention to detail
High school diploma or equivalent
1-3 years of experience in a customer service role or related field
Excellent communication and interpersonal skills, with a customer-focused attitude
Ability to work efficiently in a fast-paced environment and multitask effectively
Proficiency in computer systems and software, including CRM systems and Microsoft Office suite
Willingness to work flexible hours, including evenings, weekends, and holidays
Strong problem-solving skills and ability to think quickly on your feet
Attention to detail and accuracy in data entry and documentation
Benefits- might conduct background checks for attention to detail, data entry accuracy, and adherence to company policies.
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