Service Desk Analyst
Cai
Provide technical support and customer service for hardware, software, and AV issues.
3 days ago ago
$30 - $32
Junior (1-3 years)
Contractor
Huntington Beach, CA
Onsite
Company Size
9,000 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Turnkey
Sector Specialisms
Local Government
State Government
Municipalities
Corporate Enterprises
Healthcare
Financial Technology
Transportation Authority
Public Sector
Role
What you would be doing
hardware support
software support
av setup
ticket management
image deployment
user administration
- Resolves service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio-visual equipment; performs remote desktop or on-site assessment to determine cause of problems
- Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions
- Sets up audio-visual and computer equipment in conference rooms and other locations for meetings
- Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders
- Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software
- Employees regularly assigned/required to drive a client or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program
- Coordinates with manufacturers for all warranty services equipment
- Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems
- Performs asset inventory and prepares and maintains system documentation
- Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components
- Assists with routine system backups, upgrades and/or other hardware/software support activities, connects computers to printers, scanners, personal digital assistants and other peripheral equipment, and loads software
What you bring
associate degree
hardware
software
driver’s license
emergency response
background check
- Must pass a comprehensive background investigation
- Associate degree in Computer Science or related field preferred
- 1+ years of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, and printers
- Possession of a valid California Class C driver’s license and an acceptable driving record are required at the time of appointment and throughout employment
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Must be able to respond to emergency services call out
- 1+ years of experience configuring hardware and software
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
- High school diploma or equivalent certificate
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a comprehensive background investigation.
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Company
Overview
$1.3B Revenue
Annual Revenue
Generates $1.3 billion in annual revenue, reflecting consistent growth over four decades.
Four Decades
Years in Operation
Operates for over 40 years, demonstrating long-term stability and growth.
- Applies expertise in IT services and consulting to modernize legacy systems and secure infrastructure.
- Portfolio includes application development, managed services, AI-driven data analytics, and cybersecurity.
- Typically handles public-sector digital transformation and commercial IT modernization efforts.
- Recognized as a top employer and leader in application modernization services.
- Innovative mindset: Embrace new ideas and technologies to deliver the best solutions.
- Collaboration: Work together, fostering teamwork across all levels.
- Customer-focused: Understand and exceed customer expectations with tailored solutions.
- Integrity: Operate with transparency, honesty, and respect.
- Continuous improvement: Always strive to grow, learn, and adapt to new challenges.
2040
Net-zero commitment
This refers to the company's objective of achieving net-zero emissions by the year 2040. The goal represents a significant environmental commitment to reducing carbon impact.
- Focuses on reducing energy consumption and improving efficiency across all operations.
- Implements sustainability practices in supply chain management, emphasizing environmentally responsible sourcing.
- Promotes green technologies and eco-friendly solutions for clients, integrating sustainability into their offerings.
40% by 2025
Gender Diversity Goal
Aim to achieve 40% female representation in leadership roles by 2025.
- Track and report gender ratios regularly to ensure transparency in progress towards diversity goals.
- Prioritizes diversity through recruitment and leadership development programs.
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